Katelyn Diaz
Needles,CA
Summary
Personable Server skillful in maintaining accuracy and friendly demeanor in high-volume environments. Works collaboratively with FOH and BOH crew to support seamless restaurant operations. Memorizes menu offerings, makes catered recommendations, and fulfills special requests to drive guest engagement and satisfaction. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Experienced with educational support, assisting in development and implementation of classroom activities. Utilizes strong interpersonal skills to foster supportive and engaging learning environment. Knowledge of effective classroom management techniques and instructional support.
Overview
11
11
years of professional experience
Work History
Para Professional
Needles Unified School District
Needles, CA
11.2023 - Current
- Assisted teachers with classroom management and student engagement strategies.
- Monitored student progress, providing feedback to educators on behavioral and academic performance.
- Advocated for student needs, ensuring access to necessary resources and services within the school environment.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Server
Wagon Wheel Restaurant
Needles, CA
08.2022 - 11.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
Receptionist
West Charleston Animal Hospital
Las Vegas, NV
11.2021 - 07.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Operated multi-line telephone system to answer and direct high volume of calls.
Server
Ranch House Grille Page
Page, AZ
03.2021 - 09.2021
- Trained new servers in company policies, guest service standards, and best practices
- Supported bussers with table-cleaning during high-volume shifts
- Memorized menu additions, changes, and limited offerings
- Satisfied customers with fast, friendly and knowledgeable support
- Followed safety, sanitization, and food handling guidelines
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Hostess
Kona Grill
Las Vegas, NV
10.2020 - 03.2021
- Maintained seating charts to optimize station rotations
- Moved and arranged tables, chairs, and settings to accommodate large groups or guests with special needs
- Maintained accurate guest flow to maximize available tables and minimize wait times
- Leveraged venue database to take reservations and collect customer information
- Cleaned and placed menus to optimize presentation and encourage food sales
- Cleaned tables and arranged settings to comply with sanitation requirements
- Communicated with management and service staff to address customer needs and requests
- Monitored dining area to track seating availability, service, and occupancy
- Kept customers happy, seating each quickly and always resolving complaints to complete satisfaction
- Captured repeat business consistently, going above and beyond to serve every customer
- Managed team performance, keeping stations stocked and servers handling side work
- Supported kitchen staff and servers with back-up food delivery and bussing support.
Server
Ranch House Grille Page
Page, AZ
11.2017 - 12.2019
- Delivered food and beverages promptly to customers
- Processed credit card transactions, gift cards, and cash transactions
- Followed safety, sanitization, and food handling guidelines
- Entered orders into computer system to coordinate with kitchen staff
- Reconciled cash tills in kitchen and bar areas as part of closing duties
- Kept food service and preparation areas clean and neat
- Explained new menu item, seasonal, and daily special details
- Supported bussers with table-cleaning during high-volume shifts
- Managed billing and payments with POS system and accurate order input
- Minimized complaints by keeping drinks full and delivering correct orders
- Kept dining areas presentable and customer-ready, quickly handling spills and resetting tables
- Supported team consistently, helping with hostess, food delivery and bussing needs
- Managed customer expectations, communicating realistic food preparation times and opinions on menu items.
Cocktail Server
Driftwood Lounge Page
Page, AZ
03.2019 - 06.2019
- Promoted craft cocktail menu and answered questions regarding ingredients and preparation
- Assisted bartenders and barbacks with refilling ice, transferring beer kegs, and restocking bottles
- Collected cash payments, provided accurate change, calculated tips, and balanced cash tills at end of shift
- Processed beverage and food orders using POS system
- Assisted bartenders with cleaning and sanitizing glassware and flatware
- Monitored guest behavior and limited service to prevent over-consumption
- Greeted new guests and took beverage orders, focusing on quick and accurate service
- Helped customers pair beverages with food orders by offering knowledgeable advice on wine and liquors
- Supported team consistently, helping with hostess, food delivery and bussing needs
- Managed billing and payments with POS system and accurate order input
- Satisfied customers with fast, friendly and knowledgeable support
- Prepared hot, cold, and mixed drinks for patrons, including chilling bottles of wine.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Hostess
The Rainbow Room Page
04.2017 - 10.2017
- Maintained seating charts to optimize station rotations
- Maintained accurate guest flow to maximize available tables and minimize wait times
- Used table management system to serve customers and coordinate movement of guests
- Monitored dining area to track seating availability, service, and occupancy
- Cleaned and placed menus to optimize presentation and encourage food sales
- Communicated with management and service staff to address customer needs and requests
- Coordinated waitstaff to balance workload between restaurant sections
- Managed team performance, keeping stations stocked and servers handling side work
- Kept customers happy, seating each quickly and always resolving complaints to complete satisfaction
- Enhanced group efficiency by closely training and mentoring new employees.
Busser
Ranch House Grille Page
05.2015 - 12.2016
- Managed dining room cleaning needs, smoothly handling opening, closing, and shift change tasks
- Maintained readiness for guests' needs by quickly transporting glassware and utensils to and from kitchen
- Helped servers by restocking supplies and cleaning up spills
- Backed up serving staff with delivering food and beverages to tables and collecting used items
- Reset pre-bussed tables within [Number] minutes and untouched tables within [Number] minutes
- Contributed to strong team environment by consistently backing up staff to handle customer demands
- Supported servers by refilling drinks, retrieving items and restocking service stations
- Set tables with clean linens, condiments, and other supplies
- Scraped and stacked dirty dishes and carried dishes and other tableware to kitchens for cleaning
- Wiped tables or seats with dampened cloths and replaced dirty tablecloths
- Backed up hostess with swift bussing and table resetting for new guests.
Education
High School Diploma -
Tse Yaato High School Page
Page, AZ12.2017
Skills
- Point of sale system
- Positive and professional
- Google Drive
- Scheduling
- Microsoft Word
- Time management
- Speaking
- Guest Satisfaction
- Warm and Friendly
- Courteous Phone Demeanor
- Adaptable and Flexible
- Transactions and Cash Handling
- Servsafe Certified
- Server Training
- Verbal and Written Communication
- Multi-Line Telephone Systems
- Customer Service
- Customer and Client Relations
- Microsoft Dynamics
- Appointment Scheduling Software
- Email Software
- Critical Thinking
- Veterinary Terminology
- Behavior management
- Calm and patient demeanor
- CPR and first aid
- Student supervision
- Crisis management
- Educational support
Timeline
Para Professional
Needles Unified School District
11.2023 - Current
Server
Wagon Wheel Restaurant
08.2022 - 11.2023
Receptionist
West Charleston Animal Hospital
11.2021 - 07.2022
Server
Ranch House Grille Page
03.2021 - 09.2021
Hostess
Kona Grill
10.2020 - 03.2021
Cocktail Server
Driftwood Lounge Page
03.2019 - 06.2019
Server
Ranch House Grille Page
11.2017 - 12.2019
Hostess
The Rainbow Room Page
04.2017 - 10.2017
Busser
Ranch House Grille Page
05.2015 - 12.2016
High School Diploma -
Tse Yaato High School Page