Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Cavazos

Houston,Texas

Summary

Dedicated retail industry professional with demonstrated strengths in customer service, and passion for interacting with people and finding the perfect piece/pieces. Sharp eye for design and visual uniqueness. Meticulous and highly ambitious, excellent at juggling multiple tasks and working under pressure. Flexible team player who easily adapts to change.

Overview

5
5
years of professional experience

Work History

Sales Professional

Zadok Jewelers
03.2022 - Current
  • Consistently surpassed sales targets through diligent follow-ups and a strong commitment to delivering value-added solutions tailored specifically for each client''s unique requirements.
  • Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
  • Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
  • Conferred with existing and potential customers to assess requirements and propose optimal solutions.

Retail Sales Associate

Saint Bernard
10.2020 - Current
  • Styling and selling of high end ski wear, clothing, and accessories
  • Maintain up-to-date knowledge of all product pricing justification and local competition
  • Building and keeping close relationships of clients who only make purchases with me
  • Client outreach with new product through phone/text
  • Top performing sales associate of all 4 stores within the company
  • Achieved the highest transaction in company's history of $25,000
  • Sales of over $2,000,000 in the year of 2021
  • Met sales quotas, frequently exceeding targets by taking advantage of upselling opportunities
  • Delivered consistent high-quality service to maintain customer loyalty
  • Participated in learning opportunities and store meetings to enhance job knowledge
  • Prepared merchandise for purchase or rental
  • Captured consistent customer sales with friendly, knowledgeable support
  • Minimized store thefts through effective monitoring strategies and close customer observation
  • Greeted customers and asked open-ended questions to assess needs
  • Recommended merchandise to suit customer budget and preferences
  • Maintained customer satisfaction, quickly resolving issues and offering expert assistance
  • Overcame customer objections using powerful product demonstrations.

Sales Associate

Planet Blue/River Oaks District
06.2019 - 08.2020
  • Assist and style customers through excellent customer service in luxury retail
  • Build and expand my personal client list while communicating with them on a regular basis
  • Consistently achieved top sales volume per week
  • Running transactions for clients' purchases
  • Back stocking merchandise and conducting transfers to other store locations
  • Re-doing store visuals to maintain a fresh entry for customers
  • Meet/exceed personal weekly, monthly, and annual sales goals
  • Focus on achieving and exceeding individual sales goals.

Education

Bachelor of Science in Interior Architecture -

University of Houston
Houston, Texas
05.2022

Graduate Diamond Certificate -

Gemological Institute of America
Carlsbad (Elearning), California
03.2022

Skills

  • Develop product knowledge by learning the merchandise features, advantages and benefits
  • Engaging personality
  • Developed customer service skills in high-end retail
  • Understand all systems and procedures relating to sales and credit transactions
  • Product guidance
  • Trustworthiness
  • Ability to stage pieces tastefully
  • Passion for fine jewelry
  • Enforce loss prevention and shortage control procedures
  • Helping in client's journey to commemorate a special memory/moment through purchase
  • Positive and professional
  • Point of sale system

Timeline

Sales Professional

Zadok Jewelers
03.2022 - Current

Retail Sales Associate

Saint Bernard
10.2020 - Current

Sales Associate

Planet Blue/River Oaks District
06.2019 - 08.2020

Bachelor of Science in Interior Architecture -

University of Houston

Graduate Diamond Certificate -

Gemological Institute of America

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Rachel Cavazos