Katelyn Dolan
Chester,VA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Bartender
TopGolf
Henrico , VA
11.2023 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
Ski and Snowboard Sales & Technician
Wisp Resort
McHenry, MD
11.2021 - 03.2023
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Achieved cost-savings by developing functional solutions to problems.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Bartender
Honi Honi Bar
McHenry, MD
06.2021 - 09.2022
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Performed opening and closing duties including restocking supplies.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
Sales Lead Keyholder
Express Factory Outlet
York, ME
09.2019 - 06.2022
- Prepared agendas and took meeting minutes as requested by the manager.
- Assisted in developing presentations using PowerPoint or similar software programs.
- Reviewed emails daily to prioritize tasks for the manager's attention.
- Monitored inventory levels of office supplies and placed orders as needed.
- Utilized computer applications such as Microsoft Office Suite proficiently.
Server
Uno Pizzeria & Grill
McHenry, MD
08.2017 - 09.2019
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Operated POS terminals to input orders, split bills and calculate totals.
Education
Associate of Science - General Studies
Garrett College
Mchenry, MD05.2019
Skills
- Payment Processing
- Food Service
- Beverage Preparation
- Staff Management
- Customer Service
Timeline
Bartender
TopGolf
11.2023 - Current
Ski and Snowboard Sales & Technician
Wisp Resort
11.2021 - 03.2023
Bartender
Honi Honi Bar
06.2021 - 09.2022
Sales Lead Keyholder
Express Factory Outlet
09.2019 - 06.2022
Server
Uno Pizzeria & Grill
08.2017 - 09.2019
Associate of Science - General Studies
Garrett College
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