- Reading
- Football- Go Eagles!
- True Crime Documentaries
- Volunteering for natural disasters
- Genaology
Katelyn Farabelli
Doylestown,PA
Summary
Experienced Server with 5+ years of experience in providing excellent customer service in high-volume restaurant settings. Possesses excellent multitasking and problem-solving skills. Compassionate professional with a strong background in customer service, communication, and teamwork. Skilled at providing personalized support and managing multiple responsibilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
P.J. Whelihan's Pub + Restaurant
03.2025 - Current
- Provided exceptional customer service by promptly addressing inquiries and resolving issues.
- Trained and mentored new staff on menu offerings and service standards.
- Coordinated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables efficiently while maintaining high service quality.
- Developed strong rapport with regular customers, fostering loyalty and repeat business.
Server/Bartender/Store Marketer
Texas Roadhouse
10.2022 - 08.2024
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Assisted with training of new staff members.
- Handled the cash drawer accurately throughout the shift including opening and closing out the register each day.
- Kept bar organized and clean during busy hours.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Completed POS transactions, returning currency, coin, and payment cards to patrons.
- Trained new staff on proper bartending techniques including mixing drinks, pouring beer, and stocking liquor shelves.
- Responsible for planning and executing marketing strategies specific to the Texas Roadhouse Montgomeryville location.
- Aimed to drive sales, enhance brand visibility, and engage customers effectively.
- Collaborate with cross-functional teams to create compelling in-store promotions, displays, and campaigns.
- Plan and implement product launches, ensuring effective communication and promotion.
- Oversee digital marketing initiatives, including social media campaigns and email marketing, to drive online and offline traffic.
- Monitor and report on the effectiveness of marketing campaigns, providing insights and recommendations for improvement.
Cashier/Hostess/Server
Main Street Pizzeria and Grille
09.2019 - 10.2022
- In charge of answering take out/pick up orders.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Worked with a POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep the dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Answered customers' questions, recommended items and recorded order information.
Sales Representative
Legacy Services
12.2021 - 03.2022
- Canvassing sales for estimates on roofing, siding, and windows.
- Cold-calling for leads on roofing, siding, and windows.
- Lead for showcases at expo centers.
WSI (Water Safety Instructor)/Front-Desk Associate
Aqua-Tots Swim School
03.2020 - 11.2021
- Taught children from 6-months to 12-years old about water safety and swimming techniques.
- Checked-In clients, cashed-out clients, scheduled clients for swim classes, signed-up new clients for swim classes, discussed payment options and performed clean up duties.
Giant Direct Shopper
Giant Food Store
01.2021 - 06.2021
- Shopped for customers' grocery orders.
- Worked a hand-held POS system.
- Performed clean-up duties.
Server
Bob Evans
09.2020 - 01.2021
- Worked with a POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep the dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Answered customers' questions, recommended items and recorded order information.
- Organized and replenished supplies at food stations to optimize team performance.
- Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
Education
Bachelor's Degree - Healthcare Policy Administration
The Pennsylvania State University, World Campus
12.2025
Associate's Degree - Science Business Administration
Montgomery County Community College
Blue Bell, PA01.2023
Skills
- Knowledge in POS systems, CareLogic, Microsoft Word, Microsoft Teams, Microsoft Excel, Microsoft PowerPoint, Google Drive, Google Docs, Google Sheets, Google Slides, Google Teams
Certification
BLS Provider Certified (CPR and AED). Issued 2025-01-21 through the American Heart Association.
Interests
Timeline
Server
P.J. Whelihan's Pub + Restaurant
03.2025 - Current
Server/Bartender/Store Marketer
Texas Roadhouse
10.2022 - 08.2024
Sales Representative
Legacy Services
12.2021 - 03.2022
Giant Direct Shopper
Giant Food Store
01.2021 - 06.2021
Server
Bob Evans
09.2020 - 01.2021
WSI (Water Safety Instructor)/Front-Desk Associate
Aqua-Tots Swim School
03.2020 - 11.2021
Cashier/Hostess/Server
Main Street Pizzeria and Grille
09.2019 - 10.2022
Bachelor's Degree - Healthcare Policy Administration
The Pennsylvania State University, World Campus
Associate's Degree - Science Business Administration
Montgomery County Community College
Honors
- Member of the Tri-Alpha Honors Society at Montgomery County Community College., Member of Phi Sigma Pi National Honors Fraternity, Dean’s List Student- All semesters of college education.
- 2022 Recipient of the W.W Smith Trust Scholarship at Montgomery County Community College., 2023 Recipient of the World Campus Scholarship for Student Success Quasi Endowment at Penn State University., 2024 Penn State Academic Scholarship/Grant Recipient., 2025 Penn State Academic Scholarship/Grant Recipient.
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