Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic
Samantha  Foley

Samantha Foley

Summary

Accomplished professional with a Master of Arts in History and progressive leadership experience managing teams, coordinating operations, and delivering exceptional customer and administrative support. Skilled in communication, employee development, organization, conflict resolution, and relationship building, with a proven ability to adapt quickly and lead in fast-paced environments. Passionate about education and lifelong learning, currently pursuing a California Single Subject Teaching Credential while seeking opportunities to contribute strong leadership, administrative, and interpersonal skills to an organization committed to excellence.

Overview

10
10
years of professional experience

Work History

E-Commerce Manager

Pavilions
03.2020 - Current
  • Lead, supervise, and mentor a diverse team of employees in a fast-paced, high-volume environment.
  • Recruit, hire, train, and coach new team members while fostering a collaborative and positive workplace culture.
  • Coordinate daily operations, employee schedules, and workload distribution to ensure efficiency and exceptional customer service.
  • Resolve employee and customer concerns through effective communication, professionalism, and conflict resolution.
  • Develop team members through ongoing coaching, performance feedback, and hands-on training.
  • Maintain accurate records, monitor department performance, and ensure compliance with company policies, safety standards, and operational procedures.
  • Prioritize multiple responsibilities while consistently meeting deadlines and adapting to changing business needs.
  • Build positive relationships with customers, coworkers, and leadership through strong interpersonal and communication skills.
  • Analyze operational challenges and implement solutions to improve workflow, productivity, and overall team performance.
  • Foster an organized, inclusive, and supportive environment that encourages accountability, teamwork, and continuous improvement.

Receptionist/Shift Manager

Supercuts
06.2016 - 03.2020
  • Managed front office operations, including scheduling appointments, maintaining client records, and coordinating daily administrative tasks.
  • Delivered exceptional customer service by greeting clients, answering multi-line phone systems, responding to email inquiries, and resolving concerns professionally.
  • Maintained confidential client information and ensured accurate recordkeeping in accordance with company policies.
  • Assisted with onboarding and training new employees, providing guidance on company procedures, customer service expectations, and daily operations.
  • Coordinated appointment scheduling, staff availability, and workflow to maximize efficiency and meet business demands.
  • Performed a variety of clerical and administrative duties, including filing, document preparation, mail distribution, and office organization.
  • Supervised daily operations, delegated responsibilities, and supported team performance while maintaining high standards of professionalism.
  • Built strong relationships with clients through effective communication, active listening, and a commitment to outstanding service.
  • Managed cash handling, payment processing, and accurate financial recordkeeping.
  • Demonstrated strong organizational, multitasking, and problem-solving skills while balancing competing priorities in a fast-paced environment.

Education

Master of Arts - History

California State University, Fullerton
Fullerton, CA
5 2026

Associate of Arts - Liberal Arts

Saddleback College
Mission Viejo, CA
6 2023

Associate of Arts - General Studies-Interdisciplinary Studies

Saddleback College
Mission Viejo, CA
6 2023

Associate of Arts - General Studies: Social And Behavioral Sciences

Saddleback College
Mission Viejo, CA
6 2023

Bachelor of Arts - History

California State University, Fullerton
Fullerton, CA
5 2022

Associate of Arts - History

Saddleback College
Mission Viejo, CA
5 2019

Associate of Science - Political Science

Saddleback College
Mission Viejo, CA
5 2019

Skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Microsoft Teams
  • Google Docs
  • Google Sheets
  • Google Slides
  • Google Drive
  • Gmail
  • Google Calendar
  • Google Meet
  • Google Forms
  • Zoom
  • Multi-line Phone Systems
  • Email Management
  • Calendar & Appointment Scheduling
  • Data Entry
  • Document Management
  • Digital Recordkeeping
  • Scheduling Software
  • Customer Relationship Management (CRM) Systems
  • Inventory Management Systems
  • Order Management Systems
  • Point-of-Sale (POS) Systems
  • Albertsons eCommerce Systems
  • Drive Up & Go Operations
  • DoorDash Last Mile UI
  • Uber Direct Delivery Platform
  • Online Order Fulfillment Systems

Accomplishments

    Throughout my career, I have consistently sought opportunities to grow as both a leader and an educator. One of my proudest accomplishments is earning my Master of Arts in History while working full-time in a leadership role, demonstrating my commitment, time management, and perseverance. My graduate research culminated in a published thesis examining the impact of the Enrique "Kiki" Camarena case on Mexico's drug war, strengthening my research, analytical, and written communication skills. Professionally, I have successfully led and developed teams in a fast-paced, high-volume environment by training employees, coordinating daily operations, and fostering a collaborative workplace focused on exceptional customer service. In addition, my years of teaching Sunday School have allowed me to mentor young learners, develop engaging lessons, and build meaningful relationships with students and families. These accomplishments reflect my dedication to continuous learning, leadership, and making a positive impact on those around me.

Additional Information

I am passionate about education and committed to creating positive learning environments where students feel supported, challenged, and encouraged to succeed. In addition to earning my Master of Arts in History, I am currently pursuing my California Single Subject Teaching Credential in Social Science to further my goal of becoming a dedicated educator. My professional leadership experience has strengthened my communication, organization, problem-solving, and collaboration skills, while my years of volunteering as a Sunday School teacher have reinforced my passion for mentoring and working with young people. I am eager to contribute these skills to Capistrano Unified School District and to support the academic and personal success of every student while continuing to grow as an educator and leader.

Timeline

E-Commerce Manager

Pavilions
03.2020 - Current

Receptionist/Shift Manager

Supercuts
06.2016 - 03.2020

Associate of Science - Political Science

Saddleback College

Associate of Arts - History

Saddleback College

Associate of Arts - General Studies: Social And Behavioral Sciences

Saddleback College

Associate of Arts - General Studies-Interdisciplinary Studies

Saddleback College

Associate of Arts - Liberal Arts

Saddleback College

Master of Arts - History

California State University, Fullerton

Bachelor of Arts - History

California State University, Fullerton
Samantha Foley