Katelyn Farrar
St. Petersburg
Summary
Dynamic hospitality professional with over 7 years of experience,
in high-volume environments, dedicated to delivering exceptional customer service and driving sales growth. Proven expertise in communication and upselling techniques, consistently enhances guest satisfaction while significantly increasing revenue. Demonstrated ability to multitask effectively, managing diverse customer needs and resolving issues promptly to ensure a seamless experience for all patrons. Committed to contributing to a results-driven team and elevating customer experiences through a focus on excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Waitress
Frescos Water Front Bistro
07.2025 - Current
- Using Toast's pos system.
- 4~8 table sections. Parties of 11 by myself. Split parties of 30+
- Coordinated food and beverage orders to ensure timely delivery and accuracy.
- Delivered exceptional customer service in high-pressure dining environment.
- Collective food & drink running.
- Bussing everyone's tables to ensure guests being seated promptly.
- 5 stars reviews including my name with praise of a great experience and excellent recommendations.
Fine Dining & Banquet Server
DiMillo's On The Water
05.2023 - 07.2025
- Served 100+ guests per shift while ensuring high satisfaction.
- 5 table sections including a 10+ person table by myself.
- Upsold higher quality liquors and specialty items, increasing average check totals.
- Handled simultaneous requests, orders, and issues with professionalism.
- Large food tray handling and cocktail waitressing.
- Coordinated with kitchen staff to ensure timely food delivery and presentation standards.
Barista & Sales Associate
Botanically Curious
09.2024 - 12.2024
- Used Clover pos system.
- Trained and mentored new baristas on company procedures and beverage preparation techniques.
- Arranged store front.
- Came up with advents or work shop ideas.
- Assisted customers with specific health products, vitamins, creams & tea blends for their needs.
Server
Tuscan Table
05.2023 - 08.2024
- Used Aloha pos system.
- 5+ table sections, parties of 15+ to myself.
- Trained new servers on menu items and restaurant protocols to enhance team performance.
- Communicated food and drink specials each day to guests.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Running side work to insure guest had glassware, silverware & side plates.
- Bussed and reset tables to keep dining room and work areas clean.
Bartender / Server
Surf 6
05.2021 - 05.2023
- Built rapport quickly with diverse customers to drive repeat business.
- Consistently increased bar revenue through suggestive selling.
- Handled register, taking orders over the phone.
- Managed inventory, ensuring optimal stock levels of beverages and supplies.
- Maintained cleanliness and organization of bar area to comply with health standards.
Bartender / Server
El Oso
03.2021 - 03.2022
- Improved customer satisfaction through attentive service.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed seasonal drink menus based on current trends and customer preferences.
- Enhanced multitasking and conflict-resolution abilities.
Line Cook / Preparation Cook
Blind Pig Tavern
01.2021 - 01.2022
- Supported kitchen operations and improved communication between front of house and back of house teams.
- Prepared and presented high-quality dishes in fast-paced environment.
- Maintained cleanliness and organization of kitchen equipment and workspace.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
Hostess / Server
DaVinchi's Eatery
01.2018 - 01.2019
- Managed seating and customer flow while delivering strong first impressions.
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Trained new hostesses on company standards and customer service protocols.
- Monitored waiting times, providing timely updates to guests for enhanced satisfaction.
- Handled catering orders, togo orderer over the phone and through door dash.
Barista
Starbucks
01.2016 - 01.2017
- Provided quick, friendly service and maintained accuracy during high-volume periods
- Operated and maintained espresso machines and brewing equipment to ensure optimal performance.
- Managed inventory levels of coffee beans and supplies, ensuring timely replenishment for uninterrupted service.
- Implemented process improvements for order efficiency during peak hours, reducing wait times significantly.
Education
High School Diploma -
Oxford Hills Comprehensive High School
OxfordSkills
- Hubspot
- Salesforce
- Serve Safe
- Outbound Prospecting
- Customer Service
- Objection Handling
- Upselling
- Phone Communication
- Time Management
- Team collaboration
- Cleanliness
- Attention to detail
- Cash handling
- Hospitality service expertise
- Handling complaints
- Menu recommendations
- Food running
- Table setting
- High volume dining
- Allergy awareness
- Food presentation
Accomplishments
Received employee of the month.
Multiple 5 Star reviews on google & yelp.
Praise & recognition from managers, coworkers & guests.
Certification
- HubSpot Inbound Sales Certification
- HubSpot Sales Software Certification
- ServeSafe Certified
Languages
English
Native or Bilingual
Timeline
Waitress
Frescos Water Front Bistro
07.2025 - Current
Barista & Sales Associate
Botanically Curious
09.2024 - 12.2024
Fine Dining & Banquet Server
DiMillo's On The Water
05.2023 - 07.2025
Server
Tuscan Table
05.2023 - 08.2024
Bartender / Server
Surf 6
05.2021 - 05.2023
Bartender / Server
El Oso
03.2021 - 03.2022
Line Cook / Preparation Cook
Blind Pig Tavern
01.2021 - 01.2022
Hostess / Server
DaVinchi's Eatery
01.2018 - 01.2019
Barista
Starbucks
01.2016 - 01.2017
High School Diploma -
Oxford Hills Comprehensive High School