Katelyn Frisby
Eustis,USA
Summary
Driven Customer Service Specialist with strong verbal and written communication skills. Proven ability to manage multiple tasks efficiently while maintaining a welcoming and professional demeanor. Problem solving with empathy, patience, and positivity to enhance client satisfaction and retention. Ready to leverage extensive customer service experience to support and grow within a new team.
Overview
16
16
years of professional experience
Work History
Server
Longhorn Steakhouse
04.2025 - Current
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Resolved customer complaints and inquiries in a timely manner.
Bartender
Chili's Bar and Grill
01.2021 - 02.2025
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Kept bar organized and clean during busy hours.
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
- Utilized problem solving skills to resolve customer complaints in a courteous manner.
- Maintained understanding of menu items to answer patron questions regarding food, drinks, and preparation methods.
Server/Trainer
Carrabba's Italian Grill
06.2016 - 02.2021
- Mentored new employees by providing guidance on proper etiquette when interacting with customers.
- Guided guests through menu items to promote ultimate dining experience.
- Demonstrated a deep knowledge of restaurant operations, menu items, pricing, and customer service techniques.
- Trained new hire servers
- Presented excellent customer service by accurately fulfilling orders and maintaining clean restaurant
Receptionist
Bella Domani Salon and Spa
01.2013 - 01.2014
- Greeted visitors warmly and ensured they had a positive experience.
- Assisted with administrative tasks such as filing documents, copying materials.
- Provided superior customer service by responding to inquiries in an efficient and friendly manner.
- Maintained accurate records of all incoming calls, messages, and visitors.
- Managed daily calendar appointments for staff members.
- Operated multi-line phone system efficiently while managing high call volume.
Customer Service Representative
Accent Marketing
05.2009 - 08.2012
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Inbound call center with a high volume of calls daily
- Responded to inbound telephone inquiries and complaints following standard call center procedures
- Maintained knowledge of company policies and procedures to provide helpful suggestions and recommendations to customers.
- Addressed customers courteously using suitable methods and problem-solving skills.
Education
Associate in Arts (A.A.) -
Lake Sumter State College
Skills
- Over 20 years of customer service and sales experience
- Scheduling
- Multi-line phone systems
- Time management
- Microsoft Office Suite
- Multitasking
- Ability to work independently and as part of a team
- Strong verbal and written communication skills
Timeline
Server
Longhorn Steakhouse
04.2025 - Current
Bartender
Chili's Bar and Grill
01.2021 - 02.2025
Server/Trainer
Carrabba's Italian Grill
06.2016 - 02.2021
Receptionist
Bella Domani Salon and Spa
01.2013 - 01.2014
Customer Service Representative
Accent Marketing
05.2009 - 08.2012
Associate in Arts (A.A.) -
Lake Sumter State College
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