KATELYN GENTRY

Call all patients from the prior business day to ensure they received any medications prescribed and are doing well after their visit.

Transpose patient's medical records to their primary care physician.

• Handled customer relations issues, enabling quick resolution and client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.