Katelyn Gold
Lugoff,SC
Summary
Enthusiastic Sales and customer service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing sales and customer service associates with a talent for interacting with staff at all levels while maintaining a sense of humor in demanding environments.
Overview
8
8
years of professional experience
Work History
Salesperson/Bartender/Server
Foxcroft Wine Company
03.2023 - Current
- Worked to secure relationships with patrons and built potential for additional sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding quotas.
- Used extensive knowledge of wine to make informed recommendations to customers.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Key Manger/Bartender
Leroy Fox
02.2018 - 02.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Supervised staff personnel by implementing company policies, protocols, work rules and disciplinary action.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Account Executive
Chip Stock
01.2022 - 08.2022
- Researched competitive landscape and emerging technologies to position brands in the global marketplace.
- Negotiated prices, terms of sales and service agreements.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Optometry Technician
Charlotte Optometry Center
03.2016 - 03.2019
- Assisted optometrist with diagnostic tests such as refraction, contact keratometry and slit lamp examinations.
- Fitted and dispensed eyeglasses and contact lens products, verifying fit and prescription accuracy.
- Followed up on unpaid insurance claims, outstanding customer balances and other financial discrepancies.
Education
University of South Carolina-Sumter
Skills
- Cross-selling products and services
- Attending multiple customers
- Clear and effective communication
- Hospitality service expertise
Affiliations
- Sports Link beach volleyball team member
- PBC summer camp counselor
- USCS women's soccer team Captain
Timeline
Salesperson/Bartender/Server
Foxcroft Wine Company
03.2023 - Current
Account Executive
Chip Stock
01.2022 - 08.2022
Key Manger/Bartender
Leroy Fox
02.2018 - 02.2023
Optometry Technician
Charlotte Optometry Center
03.2016 - 03.2019
University of South Carolina-Sumter
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