Katelyn Gonzalez
Menomonee Falls,WI
Summary
Personable and dedicated with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success and values. Enthusiastic with demonstrated passion for building relationships, cultivating partnerships and looking for a new role where hard work and dedication will be highly valued.
Overview
11
11
years of professional experience
Work History
Member Service Representative - Call Center
Landmark Credit Union
New Berlin, Wisconsin
03.2018 - 09.2018
- Offered exceptional customer service to differentiate and promote company brand and core values.
- Enhanced member relationships by providing excellent service above and beyond during each interaction.
- Processed cash and check deposits, as well as membership renewals, each day.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Engaged in conversation with customers to understand needs, resolve issues, answer product questions, and assign to other departments as needed.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Customer Service Representative
Old National Bank
Milwaukee, WI
11.2007 - 12.2017
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and provided frontline customer support or assistance with product and service transactions.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
Education
Associate of Applied Science - Interior Design
Milwaukee Area Technical College
West Allis, WI05-2016
Skills
- Product Sales
- Transaction Processing
- Customer Support
- Customer Account Management
- Credit card payment processing
- Problem Resolution
- Administrative and Office Support
References
References available upon request.
Timeline
Member Service Representative - Call Center
Landmark Credit Union
03.2018 - 09.2018
Customer Service Representative
Old National Bank
11.2007 - 12.2017
Associate of Applied Science - Interior Design
Milwaukee Area Technical College
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