Summary
Overview
Work History
Education
Skills
Extra Abilities
Timeline
Generic
Katelyn Gorley

Katelyn Gorley

Portland

Summary

Experienced and reliable professional with a strong background in dog grooming, retail operations, and customer service. Skilled in providing high-quality pet grooming with attention to safety, comfort, and style, while maintaining excellent client relationships and supporting smooth store operations. Known for a positive attitude, teamwork, and commitment to customer and pet satisfaction.

Overview

10
10
years of professional experience

Work History

Pet Bather and Operations Generalist

Petco
08.2022 - 05.2025
  • Maintain checkout operations by following policies and procedures.
  • Collecting payments whether in cash or credit cards.
  • Answer Phone and help guests make grooming appointments.
  • Assists those who need help or advice on products.
  • Resolve customer complaints, guide them and provide relevant information.
  • Greet customers when entering or leaving the store.
  • Ensures that store animals, birds, reptiles and fish receive the highest quality care.
  • Ensure merchandise is properly stocked and priced.
  • Bathed and made sure that guest pets are properly secured.
  • Made sure the salon and stores environment was clean and sanitary.
  • Trimed pets nails and brushed any tangles in their hair.
  • Insured the pets were safe and well before and during appointments.

Ride Operator

Oaks Amusement Park
06.2022 - 08.2022
  • Made sure people were secure on the rides.
  • Instructed riders on the ride rules.
  • Verified that riders had tickets.

Customer Service Representative

Domino’s
10.2020 - 05.2022
  • Answered phones.
  • Took customer’s pizza orders.
  • Prepped take-out orders.

Volunteer

Mittens Motel
10.2020 - 10.2021
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Assisted with special events and programs.


Volunteer Camp Assistant and Special Event Helper

The Oregon Zoo
06.2015 - 01.2021
  • Lead Fun Camp Activities.
  • Helped Pass out Snacks and Lunches.
  • Helped Lead The Campers On Tour Around The Zoo and Field Trips.
  • Made Sure The Campers were Having Fun And Helped Keep Them On Task With Activities And Trips Around The Zoo and Outside The Zoo.
  • Helped Set Up For Special Events.
  • Ran Activity Booths Around The Zoo.
  • Helped Direct Guests To Where They Where Going.
  • Entertained Guests As A Costume Character And Elf For Zoo Lights.
  • Helped With Clean Up After Events.

Education

High School Diploma -

Serendipity Center
Portland, OR
06-2019

No Degree -

David Douglas Community Transition Program
Portland, OR
01.2022

Skills

  • Communication: Friendly attitude with customer service experience
  • Animal Care: Both professional and lifelong personal animal care experience
  • Appointment scheduling
  • Salesmanship
  • Sanitation procedures
  • Supply unloading and storage
  • Team collaboration
  • Stocking supplies and retail products

Extra Abilities

  • Proficient in custodial practices.
  • Restocking items in accordance with pet standards.
  • Animal handling.
  • Cash handling.

Timeline

Pet Bather and Operations Generalist

Petco
08.2022 - 05.2025

Ride Operator

Oaks Amusement Park
06.2022 - 08.2022

Volunteer

Mittens Motel
10.2020 - 10.2021

Customer Service Representative

Domino’s
10.2020 - 05.2022

Volunteer Camp Assistant and Special Event Helper

The Oregon Zoo
06.2015 - 01.2021

High School Diploma -

Serendipity Center

No Degree -

David Douglas Community Transition Program

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