Katelyn Gray
Database And Software Developer
Montpelier,VT
Summary
Driven Database Administrator with proven success designing, coding, testing, and implementing relational and non-relational database solutions, in both development and production environments.
Analytical and skilled in understanding business problems to develop systems that improve functionality and versatility, with advanced ability to adapt to new situations and challenges. Talented at working effectively in collaborative and self-motivated environments.
Proficient in diverse range of development languages, including SQL, Java, and HTML. Excellent communicator with advanced presentation creation and delivery skills.
Overview
5
5
years of professional experience
22
22
Certificates
Work History
Database Administrator
Vermont Mutual Insurance Group
Montpelier, VT
08.2019 - Current
- Led database transition from on-premise server builds into AWS cloud, including environment architecture and design, engineering implementation, and creating maintenance procedures.
- Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
- Created and updated database designs and data models.
- Adhered to set schedules to test databases for flaws and reduce downtime.
- Set up and controlled user access levels across databases to protect important data.
- Modified databases to meet needs and goals determined during planning process.
- Defined hardware requirements and planning storage capacity to manage systems and infrastructure.
- Worked with staff to develop and implement procedures to prevent data loss and maximize system availability.
- Built databases and table structures for web applications.
- Developed scripts and processes for data integration and maintenance.
IT Help Desk Technician
Vermont Mutual Insurance Group
Montpelier, VT
01.2017 - 08.2022
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Provided on-call support for critical issues related, but not limited to: Windows 10 software, Nable, Appian, LDAP user maintenance, Imageright, Ecomm, InsuranceNow user integrations.
- Answered anywhere between 10 -150 incoming calls per day from internal company users and external agent users for various assitance requests.
- Provided at-hand technical assistance and running production of monthly webinar broadcasts that reached hundreds of agency partners.
- Assisted with updating technical support best practices for use by team.
- Compiled and accurately entered data for each customer encounter to record in system.
- Patiently walked individuals through basic troubleshooting tasks.
- Provided basic end-user troubleshooting and desktop support.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Documented support interactions for future reference.
- Researched and implemented options to more efficiently process through technical tasks such as program repairs, installations, or user setup/alteration/deletion requests from agency partners.
Skills
Database development
undefinedCertification
AWS Certified Cloud Practitioner
Timeline
Conscious Inclusion Certificate of Completion
11-2021
Java: Object Oriented Programming Certificate of Completion
10-2021
Java Intro and Variables Course Certificate of Completion
10-2021
HTML Coding Course Certificate of Completion
10-2021
Concepts of Coding Certificate of Completion
10-2021
Design Databases with PostgreSQL Certificate of Completion
10-2021
Learn SQL Course Certificate of Completion
08-2021
AWS Certified Cloud Practitioner
09-2019
AWS CCP Essentials Intro to AWS Cloud Certificate of Completion
09-2019
AWS CCP Essentials Core Services Certificate of Completion
09-2019
AWS CCP Cybrary Certificate of Completion
09-2019
Database Administrator
Vermont Mutual Insurance Group
08.2019 - Current
MySQL Programming Certificate of Completion
08-2019
Authentication Protocols and Technology Micro Certification
08-2019
End User Fundamentals Micro Certification
08-2019
End User PII Micro Certification
07-2019
End User Email Micro Certification
07-2019
Secure Development, Programming, and Coding with Veracode Certificate of Completion
07-2019
Organizational Data Security Fundamentals Micro Certification
07-2019
AINS 22 Personal Insurance Certification, VMIG - 2018
12-2018
Mobile Device Security Fundamentals Micro Certification
10-2018
End User Mobile Device Security Micro Certification
10-2018
Internal PC Components Micro Certification
10-2018
IT Help Desk Technician
Vermont Mutual Insurance Group
01.2017 - 08.2022
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