Summary
Overview
Work History
Education
Skills
Personal Information
Affiliations
Timeline
Generic

Katelyn Green

Mount Pleasant,MI

Summary

Dynamic leader with proven expertise in operations management and effective communication, honed at Adam's Twisted Treats. Excelled in enhancing customer engagement and streamlining cash transactions, achieving significant improvements in customer satisfaction and operational efficiency. Skilled in food safety management and fostering team development, I bring a track record of success and a commitment to excellence.

Overview

2
2
years of professional experience

Work History

Manager

Adam's Twisted Treats
Jackson, US
03.2024 - 08.2024
  • Led a team of XX employees, providing guidance and support to ensure efficient operations
  • Maintained high standards of quality control to ensure customer satisfaction
  • Provided ongoing coaching and mentoring to team members, supporting their professional development
  • Resolved customer complaints or issues promptly while maintaining a positive brand image
  • Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc
  • Managed multiple projects simultaneously within established timelines

Cashier/Sales Associate

SEPHORA / JCPENNY
Jackson, US
09.2022 - 04.2024
  • Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
  • Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
  • Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
  • Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed

Brand Ambassador

American Eagle Outfitters
Jackson, US
03.2023 - 01.2024
  • Engaged with consumers to create positive brand experiences and build brand loyalty
  • Educated consumers about product features, benefits, and usage through effective communication techniques
  • Distributed promotional materials such as samples, brochures, or coupons to increase brand awareness
  • Demonstrated product knowledge and provided recommendations based on customer needs

Team Member

Frosty Boy
Vandercook, MI
03.2022 - 10.2022
  • Maintained safe food handling practices to prevent germ spread.
  • Monitored food temperatures to ensure safety and quality standards were met.
  • Operated cash registers efficiently and accurately.
  • Maintained friendly working environment for both customers and coworkers.

Education

Clinical Psychology

Central Michigan University
Mount Pleasant, MI
05-2028

High school diploma -

Western High School
Spring Arbor, MI
05.2024

Skills

  • Efficient Cash Transactions
  • Food Safety Management
  • Point Of Sale Management
  • Customer Engagement
  • Ingredient Preparation
  • Effective Conflict Management
  • Operations management
  • Effective Time Management
  • Effective Communication

Personal Information

Work Permit: Authorized to work in the US for any employer

Affiliations

  • Maintained a 3.7 GPA Throughout High School
  • Engaged in Extracurricular Activities Such as Student Council and National Honors Society.

Timeline

Manager

Adam's Twisted Treats
03.2024 - 08.2024

Brand Ambassador

American Eagle Outfitters
03.2023 - 01.2024

Cashier/Sales Associate

SEPHORA / JCPENNY
09.2022 - 04.2024

Team Member

Frosty Boy
03.2022 - 10.2022

Clinical Psychology

Central Michigan University

High school diploma -

Western High School

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Katelyn Green