Summary
Overview
Work History
Education
Skills
Timeline
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Katelyn Hagbourne

Lynn,MA

Summary

Dynamic customer service professional with a proven track record at Best Buy Corp., excelling in conflict resolution and communication. Recognized for enhancing customer engagement and resolving complex issues, while maintaining composure under pressure. Skilled in call documentation and adept at multitasking, ensuring high levels of customer satisfaction and loyalty.

Professional, reliable, and skilled in supporting individuals with unique needs. Adept at fostering positive and inclusive environment, emphasizing empathy, patience, and adaptability.

Overview

22
22
years of professional experience

Work History

Customer Sales and Service Expert

Best Buy Corp.
05.2010 - Current
  • Assisted call-in customers with questions and orders inquiries.
  • Enhanced customer engagement by providing tailored product recommendations and support.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Resolved escalated customer issues by employing effective conflict resolution strategies.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.

Photo Lab and Front End Supervisor

CVS Pharmacy
06.2007 - 04.2010
  • Supervised daily operations of photo lab, ensuring quality control and adherence to standards.
  • Managed inventory levels, coordinating with suppliers to maintain necessary materials.
  • Oversaw equipment maintenance schedules, ensuring optimal functionality for all machinery within the photo lab.
  • Supervised daily cash operations, ensuring accuracy and compliance with company policies.
  • Conducted audits of cash drawers to ensure financial integrity and identify discrepancies proactively.
  • Developed strong relationships with customers, leading to increased loyalty and repeat business through attentive service and prompt issue resolution.

Call Center Representative

Lightbridge Communications
06.2005 - 06.2007
  • Managed high volumes of inbound and outbound calls, ensuring customer satisfaction and timely issue resolution.
  • Assisted customers with account inquiries, product information, and troubleshooting technical issues effectively.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.

Food Server and Cashier

KFC
12.2003 - 06.2005
  • Delivered exceptional customer service in fast-paced dining environment.
  • Operated point-of-sale systems for efficient order processing and payment handling.
  • Trained new team members on company policies and service standards.
  • Demonstrated excellent multitasking abilities by balancing multiple orders simultaneously without compromising quality or accuracy.
  • Resolved customer complaints promptly, maintaining a high level of professionalism and customer satisfaction.
  • Implemented time-saving strategies for more efficient order fulfillment during busy periods.

Education

High School Diploma -

Classical High School
Lynn, MA

Certificate - Fundamentals of Special Needs Caregiving

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Skills

  • Calm and professional under pressure
  • Call documentation
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Excellent communication
  • Multitasking Abilities
  • Decision-making

Timeline

Customer Sales and Service Expert

Best Buy Corp.
05.2010 - Current

Photo Lab and Front End Supervisor

CVS Pharmacy
06.2007 - 04.2010

Call Center Representative

Lightbridge Communications
06.2005 - 06.2007

Food Server and Cashier

KFC
12.2003 - 06.2005

High School Diploma -

Classical High School

Certificate - Fundamentals of Special Needs Caregiving

.

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Katelyn Hagbourne