Katelyn Hamilton
Maverik Adventure's First Stop
Ankeny
1
Certification
17
years of professional experience
Customer service and operations professional with 10 years of experience in team leadership, sales, and business operations. Skilled in relationship building, problem-solving, and employee coaching in fast-paced settings. Seeking opportunities in Business Development, Sales Development, Corporate Customer Service, or Automotive Sales to leverage communication and leadership skills for company growth.
Work History
Operations Manager
1 Year 1 Month- Lead, coach, and develop team members to achieve operational and customer service goals.
- Oversee cash management, deposits, inventory, merchandising, and operational compliance.
- Resolved customer issues to enhance satisfaction and loyalty.
- Ensure outstanding customer experiences by resolving issues professionally and efficiently.
- Monitored sales performance to uphold safety and cleanliness standards.
- Trained new employees and facilitated ongoing development to improve team capability.
- Balance multiple priorities while maintaining excellent customer satisfaction.
Senior Shift Leader
5 Years 8 Months- Opened the restaurant multiple days each week while ensuring operational readiness.
- Opened restaurant weekly, ensuring operational readiness and smooth service.
- Delegated tasks and coached team members to enhance skills and performance.
- Managed cash handling, deposits, and financial accountability.
- Resolved customer concerns while maintaining excellent service standards.
- Maintained food safety compliance and inventory accuracy.
- Facilitated sales growth through effective upselling and engaging customer interactions.
Retail Sales Associate
1 Year 4 Months- Launched and established new retail department, enhancing product offerings.
- Built customer relationships by recommending products based on customer needs.
- Developed customer relationships through tailored product recommendations.
- Operated cash registers while supporting store operations during peak hours.
- Helped launch and establish a new retail department from the ground up.
Shift Leader
7 Months- Promoted to leadership role due to consistent strong performance.
- Oversaw daily opening and closing tasks for the store.
- Managed opening and closing procedures.
- Trained new employees and delivered outstanding customer service.
Team Member
1 Year 3 Months- Provided outstanding customer service to enhance customer satisfaction.
- Processed transactions and managed inventory to ensure product availability.
- Assisted customers while upholding food quality standards to meet health regulations.
Shift Leader
2 Years 9 Months- Promoted from Team Member to Shift Leader.
- Executed Assistant General Manager responsibilities, ensuring seamless operations during shifts.
- Supervised team, delegating daily tasks to optimize workflow and enhance team collaboration.
- Managed cash reconciliation and inventory, ensuring accuracy in operational reporting.
- Successfully navigated ownership and management transitions while maintaining operational excellence.
Customer Service Representative
2 Years 5 Months- Assisted customers by phone with subscription inquiries and account management for enhanced user experience.
- Resolved customer concerns to ensure satisfaction and foster loyalty.
- Processed orders and updated customer accounts accurately to streamline service delivery.
Education
High School Diploma
Skills
Operations Management
Sales Strategy
Inventory Management
Merchandising
Customer Service Excellence
Sales & Upselling
Operational Leadership
Lead Generation
Inventory Optimization
Sales Management
Conflict Resolution
Customer Relationship Management
Retail Sales
Phone & Email Communication
Telephone and email communication
Certification
- Food Handler Certification
- Valid Driver's License
Section name
- Absolutely! Also, one thing I noticed: your current resume doesn't mention Maverik, even though I know you're currently a Gas Station Manager there. That experience is actually much stronger for the types of jobs you want than fast food because it demonstrates retail management, sales, operations, and leadership.
- I'd also recommend listing Maverik as your current position and moving Taco John's into your previous experience (assuming you've since left Taco John's).
- Here's how I'd rewrite it:
- One more recommendation
- To maximize your chances of landing a $75k+ SDR, BDR, or corporate sales role, I'd also redesign this into a modern, ATS-friendly format with clean section headers, better spacing, and stronger accomplishment-oriented wording. That style is much more likely to catch a recruiter's attention than a traditional Indeed-style resume and will help you compete for corporate positions.
Timeline
Operations Manager
Maverik Adventure's First Stop
07.2025 - CurrentRead More
Senior Shift Leader
Taco John's
05.2020 - 01.2026Read More
Retail Sales Associate
Hy-Vee (Basin Department)
04.2018 - 08.2019Read More
Shift Leader
Firehouse Subs
06.2017 - 01.2018Read More
Team Member
Subway
02.2016 - 05.2017Read More
Shift Leader
Taco Bell
07.2012 - 04.2015Read More
Customer Service Representative
Viking Magazine Service
02.2010 - 07.2012Read More
Ogden High School
High School Diploma
Read More