Katelyn Harmon
Lewisberry,PA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
2
2
years of professional experience
Work History
Ramp Agent
LNS Airport
Lancaster, PA
2023.07 - 2024.12
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
- Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Checked flight manifests to ensure accuracy of luggage loaded onto planes.
- Organized baggage carts for loading onto planes accurately according to airline specifications.
- Communicated effectively with ground crew members to ensure smooth operation of flights.
Bartender\Barback
Cantina Hospitality
York, PA
2023.04 - 2024.02
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
ToGo
Chili's Restaurant
York, PA
2022.12 - 2023.09
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Central York Highschool
Empire Beauty School
Skills
- Verbal Communication
- Organization and Time Management
- Analytical and Critical Thinking
- Team building
- Critical Thinking
- Microsoft Office
- Social Perceptiveness
Accomplishments
(I was enlisting)
March 6, 2024
Dear US Air Force Recruitment Center,
I am writing to wholeheartedly recommend Katelyn Harmon as she pursues her
enrollment in the US Air Force. I have had the distinct pleasure of working with Katelyn
at Cantina/Avianos Restaurant, where she served as a bartender. In her time with us,
Katelyn consistently demonstrated exceptional dedication, professionalism, and
leadership qualities that make her an outstanding candidate for military service.
During her tenure at our establishment, Katelyn showcased remarkable adaptability
and resourcefulness in handling various tasks and challenges inherent in the fast-paced
environment of a busy restaurant. Her ability to remain calm under pressure, coupled
with her keen attention to detail, ensured that our patrons received top-notch service
every time.
One of Katelyn's most commendable attributes is her strong work ethic. She
consistently went above and beyond her assigned duties, often volunteering to take on
additional responsibilities to ensure the smooth operation of our establishment. Her
proactive approach to problem-solving and her willingness to assist her colleagues
made her an invaluable asset to our team.
Furthermore, Katelyn's exemplary interpersonal skills and natural charisma made her a
favorite among our customers. She has a genuine ability to connect with people from
all walks of life, fostering a welcoming and inclusive atmosphere within our
establishment. Her positive attitude and infectious enthusiasm were instrumental in
enhancing the overall dining experience for our patrons
In conclusion, I have the utmost confidence in Katelyn's abilities and character, and I
believe that she has the potential to excel in any endeavor she chooses to pursue. Her
unwavering commitment to excellence, coupled with her exceptional interpersonal
skills and leadership qualities, make her an ideal candidate for the US Air Force. I
wholeheartedly endorse her application and am confident that she will make a valuable
contribution to your esteemed organization.
Please feel free to contact me if you require any further information or clarification
regarding Katelyn's qualifications. Thank you for considering her application, and I
wish her all the best in her future endeavors.
Best,
Shane Emenheiser
General Manager Cantina & Aviano’s
Timeline
Ramp Agent
LNS Airport
2023.07 - 2024.12
Bartender\Barback
Cantina Hospitality
2023.04 - 2024.02
ToGo
Chili's Restaurant
2022.12 - 2023.09
Central York Highschool
Empire Beauty School