Katelyn Howard
columbus,OH
Summary
Detail-oriented Optical & Ophthalmic Patient Care Specialist skilled in patient care, clinical assessments, and optical sales. Committed to enhancing patient experiences through exceptional customer service and teamwork.
Overview
3
3
years of professional experience
Work History
Optical & Ophthalmic Patient Care Specialist
Divine Family Eyecare
Columbus, OH
02.2026 - Current
- Provide patient care support across front desk, pretesting, and optical dispensing operations.
- Perform ophthalmic pretesting and prepare patients for comprehensive eye examinations.
- Assist patients with frame selection and provide personalized lens and enhancement recommendations.
- Receive, verify, organize, and dispense completed eyewear orders with accuracy.
- Deliver exceptional customer service while supporting patient flow, scheduling, and optical sales.
- Assisted patients with appointment scheduling and verification of insurance benefits.
- Educated patients on eye care products and services to enhance overall experience.
Teacher
Heavenly Kids Learning Center
Columbus, OH
08.2023 - 05.2025
- Developed engaging lesson plans tailored to diverse learning styles.
- Implemented classroom management strategies to foster a positive learning environment.
- Assessed student progress through regular evaluations and feedback sessions.
- Collaborated with parents to support children's educational goals and development.
- Organized interactive activities that promoted social skills and teamwork among students.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Education
No Degree - Psychology
Franklin University
Columbus, OH05-2030
High School Diploma -
Columbus Alternative Highschool
Columbus, OH05-2020
Skills
- Ophthalmic procedures
- Assist with clinical assessment
- Medical terminology
- Patient care
- Attention to detail
- Problem-solving abilities
- Multitasking
- Patient confidentiality
- Electronic Health Records
- Problem-solving
- Teamwork and collaboration
Timeline
Optical & Ophthalmic Patient Care Specialist
Divine Family Eyecare
02.2026 - Current
Teacher
Heavenly Kids Learning Center
08.2023 - 05.2025
No Degree - Psychology
Franklin University
High School Diploma -
Columbus Alternative Highschool