Katelyn Jackson

Restaurant Hostess and Server

Local no.7

Tucker, Georgia

08.2022 - 05.2024

Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Provided menus and answered questions about menu items and specials.
Restocked condiments, silverware, napkins, tablecloths. as needed.
Communicated with kitchen staff regarding customer feedback or complaints.
Balanced cash register at end of shift according to established procedures.
Greeted customers and escorted them to their tables.
Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
Adhered to all safety regulations set forth by the restaurant management team.
Performed opening and closing duties such as restocking supplies and cleaning work areas.
Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
Upsold appetizers, drinks, desserts. when appropriate.
Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
Managed reservations, waitlists, and special requests for large parties.
Monitored dining room activity to ensure all guests were receiving optimal service.
Assigned seating arrangements based on customer preferences and restaurant policies.
Informed kitchen staff of any special orders or dietary restrictions.
Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
Ensured that food was served promptly after being prepared by the kitchen staff.
Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
Informed patrons of specialties and features.
Spoke with patrons to drive satisfaction with food and service.
Stocked server areas with supplies before, during and after shifts.
Informed patrons of establishment specials and promotions.
Assisted staff by serving food and beverages or bussing tables.
Assigned patrons to suitable tables according to server rotation.
Took beverage orders and served drinks during peak meal times.
Built positive relationships with other front-of-house and kitchen staff.