Katelyn Knox
Priest River,ID
Summary
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Overview
9
9
years of professional experience
Work History
Waitress
Sweet Lous
03.2018 - 02.2025
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Developed friendships with customers over years of knowing them and their families.
- Worked well with others, even within high stress environments.
- Checked guests' identification before serving alcoholic beverages.
Waitress
Panhandler Pies
01.2016 - 02.2018
- Collaborated with team members to consistently provide efficient service during peak hours.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- This my first real job, I learned a lot about the way the service industry works.
Education
GED -
Priest River Lamanna High
Priest River, IDSkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cash handling
- Memory retention
- Active listening
- Menu memorization
- Relationship management
- Upselling techniques
- Sales techniques
- Bar terminology
Timeline
Waitress
Sweet Lous
03.2018 - 02.2025
Waitress
Panhandler Pies
01.2016 - 02.2018
GED -
Priest River Lamanna High