Katelyn Krafthefer
Chillicothe,OH
Summary
Assisted in managing time effectively to handle large cash and check deposits. Supported complex problem-solving initiatives through thorough research. Maintained store operations by following established procedures and inventory control practices. Provided excellent customer service through active listening and responding to telephone inquiries. Collaborated with team members to ensure smooth opening and closing procedures.
Overview
12
12
years of professional experience
Work History
Business Manager
Mount Carmel Behavioral Health
Columbus, Ohio
04.2019 - 01.2024
- Financial management
- Team building expertise
- Process management
- Hiring and motivation of staff
- Planning and strategy
- Daily operations supervision
- Staff evaluations and training programs
- SchedulingBudgetingPromotional campaign development
- Leadership and task/assignment delegation
- Creative problem solving
- Critical thinking
- Customer service, Data collection, Data entry,Documentation, Email, Executive management support, Filing, Grammar, Internet research, Letters andMemos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint,Microsoft Word, Minute Taking,
- Multi-Task Management, Organizational Skills, Prioritization,Proofreading,Reading Comprehension, Report Transcription, Research, Scheduling, Service Orientation, Speaking,Spreadsheets, Telephone Skills, Time Management, Travel Arrangements, Travel Booking, TravelPlanning, Account Management, Active listening, Calendaring, Client relations, Computer proficiency,Coordination, Typing, Vendor Management, Writing
- First Aide and CPR certified,
- Enthusiastic customer service/telesales representative with in-depth knowledge of sales,account management and training.
Call center representative/ operations
Rumpke Waste & Recycling
Columbus, Ohio
01.2015 - 01.2019
- Answer incoming calls and respond to customer’s emails
- Management and resolve customer complaints
- Sell products and place customer orders in the computer system
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable software
- Process orders, forms, and application
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Upsell products and services
- Complete call logs and reports
State Tested Nurse Aide
National Church Residences
Chillicothe, OH
07.2012 - 05.2015
- Observed and documented patient status and reported patient complaints to the case manager.Read and recorded temperature, pulse and respiration.Massaged patients and applied preparations and treatments, such as liniment,alcohol rubs and heat-lamp stimulation.Completed and submitted clinical documentation in accordance with agencyguidelines.Prepared patient rooms prior to their arrival.Collected urine and fecal samples.Assisted with adequate nutrition and fluid intake.Planned, prepared and served meals and snacks according to prescribed diets.Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs.
Education
Associates - business management
Colorado Technical University
01.2021
High School Diploma -
Paint Valley Middle School
Bainbridge, OH01.2014
Skills
- Developed and maintained comprehensive documentation to support operational efficiency
- Oversaw time management strategies for large cash and check deposits Led initiatives in complex problem-solving related to markdown and promotional activities Directed financial reporting processes and established procedures for efficiency Championed research initiatives and ensured effective store maintenance Managed inventory control and optimized organizational systems Enhanced customer service through active listening and effective communication during telephone inquiries Guided teams in executing opening and closing procedures
- Microsoft programs expert
Languages
English: Advanced
Timeline
Business Manager
Mount Carmel Behavioral Health
04.2019 - 01.2024
Call center representative/ operations
Rumpke Waste & Recycling
01.2015 - 01.2019
State Tested Nurse Aide
National Church Residences
07.2012 - 05.2015
Associates - business management
Colorado Technical University
High School Diploma -
Paint Valley Middle School