Katelyn Ledford
Kings Mountain,NC
Summary
Dynamic Customer Service Representative with proven expertise at C3i Solutions, An HCL Technologies. Skilled in conflict resolution and relationship building, I excel in enhancing customer satisfaction and resolving complaints effectively. My strong data entry abilities and active listening skills contribute to seamless call center operations and exceptional client experiences.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
C3i Solutions, An HCL Technologies
Kings Mountain
03.2019 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Front Desk Receptionist
Gaston College
Dallas, NC
08.2018 - 12.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Cashier
Walmart
Belmont, NC
06.2014 - 06.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
South Point High School
Belmont, NCSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Follow-up skills
- Call management
Timeline
Customer Service Representative
C3i Solutions, An HCL Technologies
03.2019 - Current
Front Desk Receptionist
Gaston College
08.2018 - 12.2018
Cashier
Walmart
06.2014 - 06.2016
High School Diploma -
South Point High School