Katelyn Lien
Minneapolis
Summary
Dedicated hospitality professional with 9+ years of experience in delivering exceptional customer service and fostering a welcoming atmosphere. Proficient in serving, customer handling, and maintaining safety and security standards, with a strong ability to enhance guest experiences through personalized interactions. Eager to leverage expertise in a dynamic environment while contributing to team success and continuous improvement.
Overview
10
10
years of professional experience
Work History
SERVER/BARTENDER
Biaggi's Ristorante Italiano
04.2021 - Current
- Served patrons with food and beverages in a positive and friendly manner
- Helped patrons select food and beverages by suggesting courses, explaining the chef's specialties, identifying appropriate beverage pairings, and answering food preparation questions
- Transmitted orders to bar and kitchen recording patrons' choices and identifying patrons' special dietary needs and special requests
- Prepared and served cocktails, beer, wine, and non-alcoholic beverages
- Obtained revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slip to patrons
- Cultivated a welcoming atmosphere, enhancing guest experiences and fostering repeat visits through attentive service and personalized interactions
SERVER
Benihana
12.2019 - 04.2021
- Served patrons with food and beverages in a positive and friendly manner
- Helped patrons select food and beverages by suggesting courses, explaining the chef's specialties, identifying appropriate beverage pairings, and answering food preparation questions
- Transmitted orders to bar and kitchen recording patrons' choices and identifying patrons' special dietary needs and special requests
- Responded to additional patron requirements by inquiring of needs and observing dining process
- Obtained revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slip to patrons
SERVER
Keng's Chow Mein
05.2016 - 12.2019
- Served patrons with food and beverages in a positive and friendly manner
- Helped patrons select food and beverages by suggesting courses, explaining the chef's specialties, identifying appropriate beverage pairings, and answering food preparation questions
- Obtained revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slip to patrons
Education
Some College (No Degree) - LIBERAL ARTS
North Hennepin Community College
HIGH SCHOOL DIPLOMA -
Robbinsdale Cooper High School
Skills
- Organizational skills
- Time Management
- Problem Solving
- Microsoft Office
- Verbal Communication
- Written Communication
- Customer service
- Adaptability
- First AID/CPR
- Enthusiastic
- Calm under pressure
- Safety & Security
- Administrative Experience
- Server
- Customer Handling
- Hospitality
Timeline
SERVER/BARTENDER
Biaggi's Ristorante Italiano
04.2021 - Current
SERVER
Benihana
12.2019 - 04.2021
SERVER
Keng's Chow Mein
05.2016 - 12.2019
Some College (No Degree) - LIBERAL ARTS
North Hennepin Community College
HIGH SCHOOL DIPLOMA -
Robbinsdale Cooper High School