Katelyn Luna
United States Army Reserve
College Station
2
Languages
1
Certification
3
years of professional experience
Dedicated healthcare professional, Certified Pharmacy Technician, Certified Phlebotomy Technician, and U.S. Army Reserve Soldier pursuing a Bachelor of Science at Texas A&M University. Aspires to a career in clinical psychology with interests in mental health, neuroscience, pharmacology, and patient-centered care.
Work History
Textile and Morale Logistics Technician
2 Years 5 Months- E4 Specialist in the Army
- Increased overall warehouse efficiency with effective space utilization and proper organization of materials.
- Continuously updated knowledge on industry trends and best practices to enhance operational efficiency.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
Vice President
9 Months- Coordinated meetings, supported executive officers, and encouraged active member participation.
Administration Officer
1 Year 1 Month- Managed company documentation to meet Annual Military Inspection Standards.
- Previously served as Public Affairs Officer, overseeing community outreach.
Parliamentarian & Historian
1 Year- Maintained records of meetings and member participation; updated social media with chapter events.
Customer Service Manager
11 Months- Managed customer service team to enhance client satisfaction and retention rates.
- Analyzed customer feedback data to implement service improvements and elevate overall experience.
- Developed training programs to improve staff performance and product knowledge.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Education
High School Diploma
- 4.0 GPA
- Ranked in Top 10% of the class
- Mu Alpha Theta Officer
- National Technical Honor Society Officer
- Science National Honor Society Member
- Health Occupations Students of America Officer
- Navy Junior Reserve Officer Training Corps Officer
Expected Graduation - Psychology
Skills
Effective communication
Supply chain management
Written communication
Effective communication
Logistics coordination
Verbal and written communication
Adaptable & quick learner
Operational reliability
Certification
- Pharmacy Technician Certification
- Phlebotomy Technician Certification
Languages
English
Spanish
Timeline
Vice President
Health Occupations students of America, (HOSA)
08.2024 - 05.2025Read More
Administration Officer
Naval Junior Reserve Officer Training Corps, (NJROTC)
04.2024 - 05.2025Read More
Parliamentarian & Historian
Mu Alpha Theta, (Math Honor Society)
04.2024 - 04.2025Read More
Textile and Morale Logistics Technician
United States Army Reserve
03.2024 - CurrentRead More
Customer Service Manager
A&F Gardens LLC
06.2023 - 05.2024Read More
San Benito High School
High School Diploma
Read More
Texas A&M University
Expected Graduation from Psychology
Read More
AWARDS
Surface Navy Association- Stephen Decatur Award., George Watson Leadership Award.
Military Service
- United States Army Reserves— Enlisted March 2024-Present
- Advanced Individual Training (92S Laundry & Clothing Repair Specialist)