Katelyn Lynch
Walpole,MA
Summary
Dedicated worker with many different experiences. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
8
8
years of professional experience
Work History
Waitress/Hostess/Food Runner
Mick Morgan's Irish Pub And Restaurant
Sharon, MA
10.2020 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction.
- Completed daily side work and opening and closing duties without fail.
Babysitter
Many Clients
Walpole, MA
01.2016 - Current
- Communicated positively with children and guardians.
- Reassured children when upset providing emotional support and stability.
- Engaged with children on individual basis to build positive relationships.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
Softball Instructor
Walpole Girls Softball Association
Walpole, MA
03.2018 - 08.2021
- Provided guidance to clients in overcoming challenges and identifying opportunities.
- Assisted in developing marketing materials to promote coaching services.
- Researched latest industry trends and developments to keep abreast of best practices.
- Trained athletes in proper use of equipment for safety and maximum results.
Counter Server/Cashier
Guarino Pastry Shop
Norwood, MA
09.2018 - 09.2020
- Managed multiple tasks in high-volume environment.
- Greeted all guests upon arrival and offered immediate assistance.
- Processed cash, debit and credit card payments.
- Maintained bakery sanitation by mopping and sweeping floors, washing counters and disposing of trash.
- Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
- Gained the ability to perform opening and closing procedures on my own.
Education
Bachelor of Science - Kinesiology
University of Massachusetts Amherst
Amherst, MA05.2025
Bachelor of Science - Nursing
Massachusetts Bay Community College
Wellesley Hills, MABachelor of Science - Nursing
University of Massachusetts - Boston
Boston, MASkills
- Warm and Friendly
- Conflict and Complaint Resolution
- Tactical Communications
- Emergency Response
- Computer Use
- Curriculum Planning and Implementation
Timeline
Waitress/Hostess/Food Runner
Mick Morgan's Irish Pub And Restaurant
10.2020 - Current
Counter Server/Cashier
Guarino Pastry Shop
09.2018 - 09.2020
Softball Instructor
Walpole Girls Softball Association
03.2018 - 08.2021
Babysitter
Many Clients
01.2016 - Current
Bachelor of Science - Kinesiology
University of Massachusetts Amherst
Bachelor of Science - Nursing
Massachusetts Bay Community College
Bachelor of Science - Nursing
University of Massachusetts - Boston
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