Katelyn Mann
Portland
Summary
Results-driven professional with proven expertise in account management, customer relations, and administrative operations. Demonstrated ability to build and maintain strong client partnerships while driving business growth through effective communication and problem-solving. Skilled in data management, process optimization, and cross-functional collaboration. Known for delivering exceptional customer service, managing multiple priorities efficiently, and quickly adapting to new systems and challenges.
Overview
11
11
years of professional experience
Work History
Account Manager
Veolia Water Technologies
Portland, TX
10.2023 - Current
- Cultivated strong client relationships resulting in increased satisfaction and repeat business opportunities.
- Developed and presented compelling proposals for new and existing customer accounts, contributing to revenue growth.
- Proactively resolved escalated client issues, preserving valuable business relationships and preventing customer attrition.
- Compiled and delivered comprehensive weekly service reports on water sample lab results to cross-functional departments.
- Provided strategic recommendations to optimize customer systems and operational efficiency.
- Coordinated project timelines and deliverables with cross-functional teams.
Document Control Specialist
CC Polymers LLC
Corpus Christi, TX
06.2023 - 08.2023
- Conducted thorough reviews and verification of project documentation for completeness, accuracy, and compliance with established standards.
- Collaborated with management to identify, document, and resolve discrepancies while implementing corrective measures.
- Maintained organized database systems, ensuring proper document upload, storage, and retrieval protocols.
- Coordinated revisions and approvals of technical documents with cross-functional teams.
- Ensured compliance with industry standards and regulatory requirements in documentation.
Administrative Coordinator
Riot Platforms Inc
Austin, TX
02.2023 - 06.2023
- Managed office supply inventory and procurement, ensuring operational continuity.
- Coordinated end-to-end event planning initiatives, including logistics, scheduling, and on-site execution.
- Prepared meeting agendas and comprehensive notes for archival and organizational records.
- Optimized workflow efficiency through file organization, spreadsheet development, and document digitization.
- Served as primary point of contact for visitor and caller inquiries, directing to appropriate departments.
- Managed scheduling for executive meetings and team events effectively.
Education Institute Accounts
Apple
Austin, TX
06.2022 - 01.2023
- Efficiently processed new account creation and updates for education clients.
- Diagnosed and resolved complex account issues through systematic analysis and cross-departmental coordination.
- Expedited issue resolution by collaborating with multiple departments to ensure timely customer satisfaction.
Education Institute Order Entry
Apple
Austin, TX
01.2022 - 06.2022
- Accurately processed purchase orders in system with high attention to detail.
- Managed high-volume customer inquiries, responding promptly to concerns and requests.
- Maintained consistent accuracy and efficiency in daily administrative responsibilities.
Exercise Physiologist
Christus Spohn Cardiac Rehab
Corpus Christi, TX
04.2018 - 10.2020
- Guided patients through personalized exercise prescriptions and rehabilitation protocols.
- Developed customized exercise plans tailored to individual patient needs and medical conditions.
- Performed clinical assessments including vital signs monitoring, EKG placement, and data collection.
- Educated patients on cardiovascular health, nutrition, risk factors, and lifestyle modifications.
- Monitored patient progress during rehabilitation sessions and adjusted plans accordingly.
Community Assistant
Sanctuary Lofts
San Marcos, TX
09.2015 - 07.2017
- Delivered exceptional customer service through personalized resident support and engagement.
- Resolved resident concerns professionally and efficiently, fostering positive community relationships.
- Supported marketing initiatives through content creation and data management using Microsoft Office Suite.
- Trained and mentored new team members on performance standards and best practices.
- Organized community events to foster engagement among residents.
Education
Bachelor of Science - Exercise And Sports Science
Texas State University
San Marcos, TX05-2018
Skills
- Account Management & Client Relations
- Customer Relationship Management (CRM)
- Data Entry, Analysis & Database Management
- Proposal Development & Business Documentation
- Administrative Operations & Office Management
- Event Planning & Coordination
- Problem-Solving & Conflict Resolution
- Multitasking & Priority Management
- Technical Proficiency (Excel, Word, CRM Systems)
- Verbal & Written Communication
Timeline
Account Manager
Veolia Water Technologies
10.2023 - Current
Document Control Specialist
CC Polymers LLC
06.2023 - 08.2023
Administrative Coordinator
Riot Platforms Inc
02.2023 - 06.2023
Education Institute Accounts
Apple
06.2022 - 01.2023
Education Institute Order Entry
Apple
01.2022 - 06.2022
Exercise Physiologist
Christus Spohn Cardiac Rehab
04.2018 - 10.2020
Community Assistant
Sanctuary Lofts
09.2015 - 07.2017
Bachelor of Science - Exercise And Sports Science
Texas State University