Maggie Rafferty
Harrisburg,PA
Summary
Business professional with experience in account management, customer relationships, business development, and operations. Strong communicator and problem-solver skilled at building relationships, coordinating solutions, and managing multiple priorities in fast-paced environments.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Account Manager
HVAC Distributors
Harrisburg, PA
04.2025 - 08.2026
- Strengthen and develop customer relationships across a dedicated territory by providing HVAC contractors with equipment, parts, and solutions to support their business.
- Generate new business through prospecting, jobsite visits, and regular customer outreach while maintaining strong relationships with existing accounts.
- Provide contractors with product recommendations, pricing, application support, training opportunities, and manufacturer programs tailored to their business needs.
- Collaborate with branch personnel, inside sales, technical support, and vendors to ensure accurate quotes, timely order fulfillment, and strong customer service.
- Serve as a trusted resource by delivering responsive communication, technical product knowledge, and ongoing support before and after the sale.
- Manage contract negotiations while balancing company objectives, customer needs, and profitability.
Front of House Trainer
Chipotle
Williamsport, PA
05.2021 - 04.2025
- Delivered high-quality customer service in a fast-paced environment.
- Trained and mentored team members on service standards and teamwork.
- Supported management during peak hours through strong leadership, adaptability, and problem-solving.
Education
Bachelor of Science - Business Administration
Commonwealth University – Lock Haven
Lock Haven, PA12-2024
Associate of Arts - Psychology
Antelope Valley College
Lancaster, CA05-2021
Skills
- Account Management & Client Relations
- Sales & Business Development
- Leadership & Team Training
- Communication & Collaboration
- Problem-Solving
- Operations & Time Management
- Cross-Functional Coordination
Certification
- NIDA Clinical Trials Network Human Research Training
- Data Literacy: Exploring and Describing Data
- Learning Data Analytics: Foundations
Timeline
Account Manager
HVAC Distributors
04.2025 - 08.2026
Front of House Trainer
Chipotle
05.2021 - 04.2025
Bachelor of Science - Business Administration
Commonwealth University – Lock Haven
Associate of Arts - Psychology
Antelope Valley College