Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katelyn Martin

Palm Coast,FL

Summary

Registered Pharmacy Technician with 2 years of experience in retail Pharmacy, about 5 to 6 years in customer service prior to working with Walgreens, experience in administering vaccinations, Covid tests, processing insurance claims, filling prescriptions, inventory management and much more while also providing GREAT customer service in a very fast-paced retail pharmacy.

Overview

5
5
years of professional experience

Work History

Pharmacy Technician

Walgreens
Palm Coast , FL
08.2020 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Counted, measured and compounded medications following standard procedures.
  • Kept my team up to date on Pharmacy Metrics and on task to meet weekly and quarterly goals
  • Train new becoming Pharmacy Technicians
  • Assist Pharmacists in filling 400+ prescriptions each day by locating and dispensing orders precisely and efficiently

Customer Service Associate

Palmetto Moon
Daytona Beach , FL
03.2017 - 08.2020
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.

Education

GED -

Ged.com
Palm Coast, FL
09.2019

Skills

  • Computer proficiency
  • Knowledge of brand and generic drugs
  • Great communication and interpersonal skills
  • Ability to multitask
  • Attention to detail

Timeline

Pharmacy Technician

Walgreens
08.2020 - Current

Customer Service Associate

Palmetto Moon
03.2017 - 08.2020

GED -

Ged.com

Similar Profiles

CREATE PROFILE
Katelyn Martin