Katelyn Mayo
Richmond,TX
Summary
Results-driven professional with a proven track record in team leadership and success in high-pressure environments. Expertise in customer communications and conflict resolution, leading to improved client satisfaction and team performance. Highly motivated and team-oriented, with a strong commitment to continuous learning and initiative-taking. Seeking to leverage skills to enhance career opportunities and drive organizational success.
Overview
9
9
years of professional experience
Work History
Front Desk Lead - Receptionist
Houston LASIK & Eye
Houston, TX
01.2017 - Current
- Managed customer communications and resolved conflicts effectively.
- Oversaw inventory management, ordering medical and office supplies, and processing patient prescriptions.
- Coordinated daily operations, including patient intake, scheduling, and handling multi-line phone systems.
- Acquired proficiency in various software programs, including EClinical (eCW Experience) and MedLine.
- Developed marketing strategies and managed social media presence.
- Processed prior authorizations for medications to ensure timely patient care.
- Cultivated strong relationships with team members and patients to enhance service delivery.
Bartender / Server
Baker’s Street
Katy, TX
01.2021 - 2022
- Acquired extensive knowledge of multitasking and working under pressure while ensuring customer satisfaction.
- Delivered exceptional customer service by engaging patrons and taking orders efficiently.
- Trained new employees on procedures, recipes, and customer service protocols to uphold standards.
- Processed cash and card transactions accurately to facilitate smooth operations.
Education
George Ranch High School
Richmond, TXSkills
- Agility in fast-paced settings
- Handling challenges with poise
- Understanding emotions and motivations
- Effective time management strategies
- Visionary strategic planning
- Quick risk assessment and decision-making
- Leadership and mentorship skills
- Persuasive communication techniques
- Resolution of conflicts diplomatically
- Cultural competence in communication
Timeline
Bartender / Server
Baker’s Street
01.2021 - 2022
Front Desk Lead - Receptionist
Houston LASIK & Eye
01.2017 - Current
George Ranch High School