Katelyn McDaniel
Malvern ,AR
Summary
Dynamic Life Skills Coach with a proven track record at Birch Tree Communities, adept at fostering client independence through personalized goal-setting and evidence-based practices. Skilled in empathy development and client documentation, I excel in creating supportive environments that enhance resilience and promote overall well-being.
Results-driven professional with strong focus on empowering individuals to achieve personal growth. Demonstrates collaborative approach, adapting seamlessly to changing needs while maintaining high standards. Skilled in communication, problem-solving, and motivational techniques, ensuring reliable support and impactful outcomes. Known for fostering positive relationships and delivering effective strategies for personal development.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Life Skills Coach
Birch Tree Communities
Benton
03.2024 - Current
- Developed personalized life skills plans to enhance client independence and self-sufficiency.
- Supported clients in setting achievable goals and tracking progress toward personal development milestones.
- Implemented evidence-based practices to foster resilience and coping strategies among clients.
- Collaborated with interdisciplinary teams to tailor interventions based on client feedback and outcomes.
- Established strong rapport with clients, creating an open and trusting environment for honest communication.
- Collaborated with other professionals to provide comprehensive support services for clients, promoting overall wellbeing.
- Provided ongoing support to individuals experiencing crises or setbacks, offering guidance on navigating challenging situations effectively.
Life Skills Trainer
Timber Ridge Neurorastorative
Benton, AR
04.2025 - 08.2025
- Intervened in crisis situations to provide counseling and support.
- Customized strategies based on individuals' goals and strengths and offered each positive reinforcement to continue progress against goals.
- Offered training on personal hygiene and grooming skills.
- Assisted in the development of customized curriculum materials to address individual client needs and goals effectively.
- Contributed to the overall well-being of clients by addressing physical, mental, emotional, and social needs through tailored interventions.
- Developed strong rapport with clients, resulting in a supportive and trusting learning environment.
Medical Receptionist
Baptist Health Urgent Care
Little Rock, AR
09.2023 - 03.2024
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Processed patient intake forms accurately, ensuring compliance with privacy regulations.
- Maintained electronic health records using industry-standard software for efficient data management.
- Assisted in verifying insurance information to facilitate seamless billing processes.
Billing Specialist
Therapeutic Family Services
Malvern, AR
03.2023 - 08.2023
- Processed billing statements and claims accurately to ensure timely payments.
- Coordinated with healthcare providers to resolve billing discrepancies and improve patient satisfaction.
- Managed electronic health record (EHR) systems for efficient data entry and retrieval of billing information.
- Reviewed invoices and payment records for accuracy, ensuring compliance with organizational policies.
- Streamlined billing processes, reducing turnaround time for payment collection and enhancing efficiency.
- Conducted regular audits of billing accounts to identify inconsistencies and implement corrective actions.
Medical Records Clerk
Therapeutic Family Services
Hot Springs, AR
05.2021 - 03.2023
- Managed electronic medical records ensuring accuracy and compliance with HIPAA regulations.
- Processed patient information efficiently using EMR software, enhancing data retrieval speed.
- Organized and maintained physical filing systems, improving record accessibility for staff.
- Collaborated with healthcare professionals to resolve discrepancies in patient documentation.
- Implemented process improvements that streamlined patient information workflows within the office.
Restaurant Hostess
Jose’s Restaurant
Hot Springs, AR
01.2020 - 05.2021
- Greeted and seated guests, ensuring a positive first impression of dining experience.
- Managed reservation system, optimizing table turnover and guest flow during peak hours.
- Coordinated with kitchen and waitstaff to streamline service and enhance customer satisfaction.
- Handled guest inquiries and concerns promptly, fostering strong relationships and repeat visits.
- Trained new hostesses on procedures, improving team efficiency and consistency in service standards.
Waitress
Buffalo Wild Wings
Hot Springs, AR
02.2019 - 05.2019
- Delivered exceptional customer service to enhance guest satisfaction and repeat patronage.
- Managed multiple tables efficiently, ensuring timely order delivery and attentive service.
- Trained new staff on menu items, service standards, and operational procedures.
- Collaborated with kitchen staff to ensure accurate food presentation and quality control.
- Resolved customer complaints swiftly, maintaining positive dining experiences and loyalty.
Food Service Worker
Wendy’s
Arkadelphia, AR
06.2018 - 01.2019
- Prepared and served food items according to health and safety standards.
- Maintained cleanliness of dining and kitchen areas to ensure a safe environment.
- Assisted in training new staff on operational procedures and customer service protocols.
- Collaborated with team members to efficiently manage high-volume service periods.
Car Hopper
Sonic Drive-in
Malvern, AR
02.2016 - 06.2018
- Facilitated timely delivery of food orders to customers in vehicle service area.
- Maintained cleanliness and organization of dining and service areas for optimal customer experience.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Assisted in training new staff on service standards and operational procedures.
- Implemented best practices for food safety, ensuring compliance with health regulations.
Education
Psychology
Henderson State University
Arkadelphia, ARHigh School Diploma -
Ouachita School District
Donaldson, AR05.2018
Skills
- Work-life balance
- Empathy development
- Motivation techniques
- Career planning
- Problem-solving skills
- Organization
- Client documentation
- Goal setting
- Social behaviors
- Personal hygiene practices
- Customer service
- Teamwork and collaboration
- Time management
- Multitasking
- Problem-solving abilities
- Attention to detail
Certification
CPR certification
Timeline
Life Skills Trainer
Timber Ridge Neurorastorative
04.2025 - 08.2025
Life Skills Coach
Birch Tree Communities
03.2024 - Current
Medical Receptionist
Baptist Health Urgent Care
09.2023 - 03.2024
Billing Specialist
Therapeutic Family Services
03.2023 - 08.2023
Medical Records Clerk
Therapeutic Family Services
05.2021 - 03.2023
Restaurant Hostess
Jose’s Restaurant
01.2020 - 05.2021
Waitress
Buffalo Wild Wings
02.2019 - 05.2019
Food Service Worker
Wendy’s
06.2018 - 01.2019
Car Hopper
Sonic Drive-in
02.2016 - 06.2018
Psychology
Henderson State University
High School Diploma -
Ouachita School District