Katelyn McGlynn
8418 Lake Bend Drive Rowlett,Texas
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Ross Dress For Less
09.2023 - Current
- Assist large volume of customers every day with positive attitude and focus on customer satisfaction.
- Effectively communicate and listen to customers, handled concerns quickly and escalated major issues to supervisor.
- Answer customer telephone calls promptly to avoid on-hold wait times.
- Offer advice and assistance to customers, paying attention to special needs or wants.
- Conduct training and support to new associates to help provide high-quality customer service.
- Manage returns to be ready for inventory.
- Manage customer service line and jewelry counter.
- Stock and maintain cleanliness of store floor.
Office Manager
Lakestone Termite And Pest Control
08.2021 - 08.2023
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Requisitioned and maintained office supplies and equipment.
- Scheduled customer appointments and established technician routes.
- Ordered chemicals and office supplies for the business.
- Answered client phone calls and resolved problems.
Education
Associate of Science - Diagnostic Medical Sonography
Collin County Community College District
Plano, TX05.2025
High School Diploma -
Rowlett High School
Rowlett, TX05.2023
Skills
- Clerical Support
- Team Collaboration
- Appointment Scheduling
- Customer Support
- Account Management
- Product and Service Solutions
- Refunds and Exchanges
- Problem Resolution
- POS System Operation
- Cross-Functional Team Collaboration
- Customer Service
- Account Updating
- Inventory Control
- Customer Complaint Resolution
- Stock Replenishment
- Safety Regulations
Timeline
Customer Service Associate
Ross Dress For Less
09.2023 - Current
Office Manager
Lakestone Termite And Pest Control
08.2021 - 08.2023
Associate of Science - Diagnostic Medical Sonography
Collin County Community College District
High School Diploma -
Rowlett High School
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