Katelyn Medina

• Greeted each and every guest with our 5 steps of service.
• Ensured accurate food/drink orders in a timely manner, which maintained guest satisfaction.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

• Coordinated and volunteer activities for community service projects within my organization
• Served with other nonprofit organizations to benefit the community at large.
• Assisted with any needs the organizer had in order to ensure a smooth operation.

• Welcomed every guest in a warm and friendly manner. Made sure to keep up the legendary service of this $2.8 billion company.

• Seated guests and managed the seating chart. Planned and strategically placed different groups of people in sections to lower wait times. Ensured accurate wait times, corrected any mistakes on the waitlist. Performed opening and closing duties, as needed. Fulfilled server’s request for bussing or food delivery to tables.

• Assisted in maintaining the cleanliness of the restaurant in all areas. Performed opening and closing duties, as needed.

• Reassured children when upset providing emotional support and stability.
• Communicated with parents regarding children's progress and development, raising any issues.
• Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.

• Provided rapid customer service for a $4 billion convenience store by shelves being stocked and guests rung up efficiently.

• Performed routine restroom checks and ensured quality within the restroom areas. Kept the store clean and in good condition, as cleaning was maintained every 5-6 hours.

• Prepared food throughout the shift or at a guest’s request. Washed dishes and cleaned the kitchen throughout my shift.