Katelyn Mendez
Muskegon,MI
Summary
I am seeking a position in customer service or data entry, but I am very open and up for any task. I have a wide range of skills and experiences and know I will be a great addition to your team.
Overview
15
15
years of professional experience
Work History
1099 Contract Jobs
Shipt, Uber, Dasher, Roadie, Spark, Uflip
Muskegon , MI
06.2020 - Current
- Grocery shopper
- Food pickup
- Delivery
- Buy and sell event tickets to brokers
- Customer service
- Selected items based on customers preferences and coordinate directly with customers to manage necessary changes
- Followed customers instructions closely to avoid errors ad maintain high satisfaction ratings
- Collected and shared feedback from customers to help improve shopping experiences for everyone
- Managed delivers quickly to meet customers desired delivery times
- Helped customers locate products in-store
Warehouse Production Worker
Webb Chemical
Whitehall, MI
10.2019 - 03.2020
- Chemical safety classes
- Package products
- Machine operator
- Regular cleaning to make sure not to cross-contaminate
- Label products
- Hourly product testing
- Teamwork environment
- Monitor machines and equipment to make sure everything is working properly
- Load conveyor belts
- Making boxes
- Load boxes on the skids with a packaging machine
- Wrap skids for shipping with an automatic wrapping machine
- Fast past environment
- Shipping labels
- Keep accurate inventory records of incoming and outgoing stock
- Organize warehouse areas for optimum accessibility and order
- Disposed of waste materials using pre-existing methods
- Abided by safety standards and OSHA regulations in warehouse
- Replenished items low in stock to maintain desired inventory levels
- Trained new team members to follow company safety polices and properly report hazards
- Marked stock items with identification tags, stamps, or electric marking tools
General Manager
Lakes Edge restaurant
Whitehall, MI
06.2018 - 10.2019
- Quickbooks
- Handle truck delivers
- Payroll
- Made schedule
- Input employees hours
- Made shopping trips for product we need same day
- Prep food
- Cook
- Server
- Inventory
- Cleaned
- Greet customers
- Yard maintenance
- Bartender
- Bank deposits
- Cash register
- Opened/Closed
Prduction Worker
Magnum coffee
Nunica, MI
11.2017 - 06.2018
- Made coffee grounds
- Labeled products
- Unloaded products off trucks
- Tested products
- Teamwork environment
- Inventory
- Retrieved products from the warehouse
- Shipping and handling Machine operator
- Made boxes
- Loaded/unloaded hoppers
- Filled orders
- Identified and resolved equipment issues by monitoring operations and inspecting finished products and prepared for shipment
- Used proper PPE and reported safety hazards to supervisors
- Promoted workplace safety by following OSHA guidelines and reviewing MSDS nformtion
Assembly Worker
Global Technology Resources
Spring Lake, MI
10.2016 - 11.2017
- Made hospital electrical parts
- Conducted quality control checks
- Clened
- Tool safety
- ICP certified
- Reading diagrams
- Organize
- Read part numbers
- Teamwork environment
- Operated manufacturing equipment and used various tools to complete assembly orders
- Rework components and assemblies to meet specifications and perform products updates
- Documented and reported product non-conformance according to established procedures
- Rotated through the assembly line, performing different functions
- Read and interpreted blueprints, drawings, ad dimension before beginning work
Factory Worker
MasterTag
Montague, MI
01.2014 - 10.2016
- Hand press Machine
- Conveyor belt
- Lifting 50 lbs plus
- Breaking bundles of tags
- Finding materials
- pull orders using scanner gun
- Made labels and shipped products
- Fast-paced environment
- Followed exact job specifications to produce products of consistent quality
Store Associate
Junxion Thrift store
Whitehall, MI
09.2008 - 06.2009
- Customer service
- Took care of donations
- Cleaned
- Monitored entrance and greeted people
- Set up and tore down displays, organized retail space with sales-enchanting product promotional; materials
- Stocked shelves, update pricing, and maintained inventory information
- Followed cash handling procedures when processing customer purchases
- Answered customer phone calls to address concerns and questions
- Managed cash and credit card transcations
Crew
McDonald's Restaurant
Muskegon, MI
02.2012 - 01.2014
- Operate cash register and credit cad machine to process customers payments
- Answer customers questions about food ingredients, freshness, and availably
- Clean and straighten counters and tables in spare time and end of shift
- Maintained high standards of customer service during high-volume fast-paced operations
- Mastered point-of-service(POS) computer system for automated order taking
- Basic math
- Drive-thru
- Safe food handling
- Drink orders
- Multitasking
- Using standard kitchen equipment
- Customer service Teamwork
Education
GED -
Duck Creek Learning Center
Twin Lake, MISome College (No Degree) - Business
Muskegon Community Collage
MuskegonExtra
Skills
- Customer service
- MS Office
- Computer proficiency
- Organizational know-how
- People skills
- Problem solving abilities
- Adaptability
- Attention to detail
- Communication
- Creative
- Decision making
- Empathy
- Self-Starter
- Positive
- Self-motivated
- Strong work ethic
- Hard worker
- Flexibility
- Teamwork
- Accounting and fiances
- Education
- Mathematic
- Machinery
- Software
- Hand tool
- Power tools
- Database management
- Typing speeds
- Troubleshooting
- Critical thinking
- Patient
- Empathy
- Interpersonal
- Time management
- Supportive Personality
- Attentive to People
- Personal Service
- Household Cleaning
- Relationship Building
- Team Collaboration
- Clear Communication
- Laptop and Tablet Operation
- Spreadsheet Tracking
- Independent Thinking
- Word Processing
- Grocery Shopping
- Error Identification
- Verifying Data Accuracy
- Data Transcription
- Multitasking and Prioritization
- Understanding Customer Needs
- Customer Data Confidentiality
- Sales and Upselling
- Hand and Power Tools
- Clean Driving Record
- Vehicle Unloading and Loading
- Material Handling
- Willingness to Learn
- Punctual and Dependable
- Customer Relations
- PPE Use
- Flexible Schedule
- Active Listening
- De-escalation Techniques
- Calm and Professional Under Pressure
Timeline
1099 Contract Jobs
Shipt, Uber, Dasher, Roadie, Spark, Uflip
06.2020 - Current
Warehouse Production Worker
Webb Chemical
10.2019 - 03.2020
General Manager
Lakes Edge restaurant
06.2018 - 10.2019
Prduction Worker
Magnum coffee
11.2017 - 06.2018
Assembly Worker
Global Technology Resources
10.2016 - 11.2017
Factory Worker
MasterTag
01.2014 - 10.2016
Crew
McDonald's Restaurant
02.2012 - 01.2014
Store Associate
Junxion Thrift store
09.2008 - 06.2009
GED -
Duck Creek Learning Center
Some College (No Degree) - Business
Muskegon Community Collage
Extra