Katelyn Morgan
Lombard,IL
Summary
Motivated and adaptable professional with strong time management, data entry, client relations, and organizational skills. Ready to apply abilities in various environments while supporting company objectives. Committed to continuous improvement and contributing to team success.
Overview
6
6
years of professional experience
Work History
Receptionist/Administrative Assistant
Good Dog Co
Lombard , IL
11.2024 - 08.2025
- Maintained detailed records on a daily basis to provide insightful updates to clients and fellow staff members.
- Handled the organization of client bookings.
- Upheld seamless communication to streamline day-to-day operations.
- Implemented necessary solutions to address client conflict with tact and empathy.
- Leveraged robust sales tactics to meet the business's quarterly targets. Increasing revenue by 25%.
Customer Service Representative / Sales Associate
Purple Manatee Resale Shop
Lombard, Illinois
08.2024 - 11.2024
- Handled transactions efficiently while adhering to company policies and procedures.
- Provided positive first impressions to welcome existing, new, and potential clients.
- Prioritized customer satisfaction with exceptional service.
- Assisted the team and owners with event planning, system organization, and product inventory.
Personal In-Home Caregiver
Self-Employed
Lombard, Illinois
05.2023 - 05.2024
- Monitored and revised patient care plans to uphold patient well-being, as required.
- Administered medication precisely, following a strict schedule.
- Provided daily care and companionship to the patient.
- Monitored clients' health and reported changes to family members or healthcare providers.
Customer Service Representative / Cashier
Pete's Fresh Market
Willowbrook, Illinois
10.2019 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Implemented training procedures for new and existing employees.
- Evaluated team performance and streamlined daily processes.
- Worked with senior leadership to boost team performance and efficiency.
Education
High School Diploma -
Westmont High School
Westmont, IL05-2019
Skills
- Data and record management
- Client relations
- Proficiency in online research and computer literacy
- Capable of working in high-stress, fast-paced environments
- Written, electronic, verbal, and telephone communication
- Active listening and note-taking
- Attention to detail
- Proofreading and editing skills
Additional Skills
- Dedication to community outreach through volunteer opportunities
- Experience working with disabled individuals as well as individuals of diverse cultural/financial backgrounds
- Google Workspace, MS Suites, and Canva
References
References available upon request.
Timeline
Receptionist/Administrative Assistant
Good Dog Co
11.2024 - 08.2025
Customer Service Representative / Sales Associate
Purple Manatee Resale Shop
08.2024 - 11.2024
Personal In-Home Caregiver
Self-Employed
05.2023 - 05.2024
Customer Service Representative / Cashier
Pete's Fresh Market
10.2019 - 03.2020
High School Diploma -
Westmont High School