Katelyn Morris
Minerva,OH
Summary
Compassionate and reliable Direct Support Professional with experience in assisting individuals with disabilities to lead fulfilling lives. Strong skills in promoting client dignity, independence, and positive interactions within the community. Have made significant contributions in previous roles by implementing personalized care plans that improved overall quality of life for clients. Possess excellent interpersonal skills, conflict resolution abilities, and patience needed for this challenging role.
Overview
10
10
years of professional experience
Work History
Direct Support Professional
Mayle Homes
Malvern, Ohio
10.2021 - 01.2024
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided guidance and support to ensure safety of individuals served.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
Lead Direct Support Professional
Countryview Manor
Carrollton, Ohio
04.2020 - 10.2021
- Developed and implemented individualized service plans for each client, in accordance with state regulations.
- Provided direct support to clients in activities of daily living such as hygiene, meal preparation, and housekeeping.
- Conducted assessments to ensure compliance with standards and regulations.
- Trained new staff members on safety protocols and best practices for providing quality services to individuals with disabilities.
- Monitored the performance of direct support professionalsand provided feedback as needed.
- Provided crisis intervention during emergency situations and de-escalated difficult behaviors when needed.
- Collaborated with other professionals including case managers, therapists, physicians, family members.to ensure comprehensive care plan implementation.
- Facilitated communication between DSPs and other departments within the organization.
- Mentored new employees on job duties associated with being a lead DSP.
- Served as an advocate for individuals receiving services by representing their interests at meetings or hearings.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Used approved crisis intervention techniques in emergency situations.
- Tracked and reported clients' progress based on observations and conversations.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Monitored client's well-being, safety and comfort under physician direction.
- Assisted individuals in learning and developing new skills.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Assisted clients with maintaining good personal hygiene.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Helped clients get in and out of beds and wheelchairs.
- Monitored health and well-being of clients and reported significant health changes.
- Recorded client status progress and challenges in logbooks and reports.
- Maintained detailed records of services performed on clients.
Drive-Thru Cashier
Taco Bell
Minerva
12.2017 - 04.2020
- Greeted customers, took orders, and provided product information.
- Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
- Maintained knowledge of current menu items, prices, and promotions.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Received payment from customers and made change as needed.
- Verified that orders were accurate and complete before delivering them to customers.
- Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
- Ensured compliance with all health regulations related to food handling practices.
- Performed opening duties such as setting up registers with required supplies for shift operations.
- Prepared food items according to company standards for quality and presentation.
- Restocked inventory when necessary to maintain sufficient levels at the front counter area.
- Replenished supplies such as napkins, straws, condiments, trays throughout shift.
- Kept work area organized during shifts by properly storing utensils, cleaning tools, ingredients.
- Utilized computer system to track sales data for daily reports.
- Took orders, prepared foods and processed payments in full-service establishment.
- Kept drive-thru station well-stocked and organized to meet customer needs.
- Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
- Prepared drinks, ice cream and other special items to complete food orders.
- Prepared drive-thru station for next shift by refilling napkins, lids and straws at window.
- Greeted patrons, speaking clearly to take orders and give details about food items.
- Followed store policies and procedures in regards to cleaning and sanitizing.
- Backed up front counter employees to maximize guest satisfaction with speedy service.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Helped keep business clean during downtime by washing and disinfecting kitchen areas.
- Informed customers of regular deals or monthly specials to upsell orders.
- Checked headsets and replaced batteries prior to rush periods to maintain readiness.
- Maintained work area and kept cash drawer organized.
- Greeted customers promptly and responded to questions.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
Trucking Dispatcher
Gandee’s Transportation
Alliance, Ohio
03.2014 - 12.2017
- Coordinated and scheduled truck drivers to ensure timely delivery of goods.
- Monitored driver progress, communicated delays or changes in routes, and updated customers on expected arrival times.
- Tracked shipments using computerized tracking systems.
- Maintained records of deliveries, pickups, and other related information for customer service purposes.
- Processed orders for pickup and delivery of goods according to customer requirements.
- Developed relationships with carriers to secure reliable transportation services at competitive rates.
- Provided support to drivers regarding route directions, traffic issues, road closures.
- Resolved any problems arising from the shipment of goods or services such as damaged items or delayed deliveries.
- Managed all outgoing freight by working closely with warehouse personnel to coordinate loading activities.
- Prepared documents such as bills of lading, invoices, manifests, safety reports.
- Communicated regularly with management regarding operational status updates.
- Interfaced with vendors to arrange necessary supplies for fleet maintenance.
- Checked paperwork prior to dispatching crew members to maintain accuracy.
- Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
- Maintained vehicle logs, records of cargo or billing statements in accordance with regulations
Education
High School Diploma -
Minerva High School
Minerva, OH05-2019
Skills
- ADL support
- Progress Documentation
- Chronic Disease Management
- Patient Management
- Indirect Patient Care
- Appointment Scheduling
- Client documentation
- Behavioral Management
- Direct Patient Care
- Care Delivery
- Transportation
- Social Skills Development
- Client Transportation
- First-aid and CPR
- Patient Education
- Healthcare
- Client safety and first aid
- Disability Awareness
- Compassionate Caregiving
- Knowledge of state regulations
- Care plan assessment
- Medication Administration
- Personal care assistance
- Recreational Activities
- Health Services
- Patient Care
- Safety Monitoring
- Behavior redirection
- First aid and safety
Timeline
Direct Support Professional
Mayle Homes
10.2021 - 01.2024
Lead Direct Support Professional
Countryview Manor
04.2020 - 10.2021
Drive-Thru Cashier
Taco Bell
12.2017 - 04.2020
Trucking Dispatcher
Gandee’s Transportation
03.2014 - 12.2017
High School Diploma -
Minerva High School