Katelyn Nguyen
Kent,Washington
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
7
7
years of professional experience
Work History
Operations Manager
R.S. Hughes
Kent, Washington
01.2020 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Managed 10 sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
- Partnered with vendors and suppliers to effectively manage and budget.
Senior Inside Sales Representative
R.S. Hughes
Kent, Washington
01.2021 - 12.2021
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
- Managed over 50 customer call and emails per day.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
Manager Trainee Inside Sales
R.S. Hughes
Anaheim, CA
06.2017 - 12.2018
- Execute high volume of calls daily to introduce and grow business
- Identified, nurture, and close opportunities with both new and existing customers.
- Maintained excellent attendance record, consistently arriving to work on time
- Improved operations through consistent hard work and dedication
Sales Representative
H&M
Toledo, OH
06.2016 - 05.2018
- Achieved customer service by assessing and evaluating wardrobe solutions
- Awarded 100% for secret shopper the first month of working
- Demonstrated reliability by consistently accepting additional shifts when employee's were absent.
Teller
Wells Fargo
Garden Grove, CA
04.2015
- Provided exceptional customer service and sales support to over 100 customers per day as well as showing excellent computer software skills
- Adept at managing an accurate cash drawer of $30,000, answering customers' questions and helping customers to solve problems
Customer Service Representative
Emagine Pixel
Long Beach, CA
06.2012
- Built positive relationships with customers
- Responded to customer inquiries and provided information about various packages
- Persuaded customers to purchase packages by using effective communication and incentives
Athletic Marketing Intern
University of Toledo
Toledo, OH
04.2016
- Created new ideas and promotion giveaways for upcoming events
- Attended different type of events to market the football games and attracting fans to let them know about the prices and times
- Worked with the intern team to incorporate new ways to attract fans to upcoming games and events
Education
MBA - Leadership
The University of Toledo
Toledo, OH05.2017
Bachelor of Business Administration - Marketing, Information Systems
University of Toledo
Toledo, OH05.2016
Skills
- Staff Management
- Continuous Improvement Strategies
- B2B Sales
- Quality Processes
- Recruitment
- Point of sale operation
Additional Information
- AWARDS AND ACCOMPLISHMENTS , Athletic Scholarship - National Letter of Intent Fall 2012-2015 University of Toledo Honor Roll April 2015 University of Toledo Dean's List May 2015
Timeline
Senior Inside Sales Representative
R.S. Hughes
01.2021 - 12.2021
Operations Manager
R.S. Hughes
01.2020 - Current
Manager Trainee Inside Sales
R.S. Hughes
06.2017 - 12.2018
Sales Representative
H&M
06.2016 - 05.2018
Athletic Marketing Intern
University of Toledo
04.2016
Teller
Wells Fargo
04.2015
Customer Service Representative
Emagine Pixel
06.2012
MBA - Leadership
The University of Toledo
Bachelor of Business Administration - Marketing, Information Systems
University of Toledo
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