Katelyn Nguyen
Auburn,WA
Summary
Seasoned Operations Manager and talented lead with 7 years of experience with inventory management, sales, and improving processes. Skilled multitasker with superior work ethic, problem-solving and organizational skills.
Overview
8
8
years of professional experience
Work History
Operations Manager
R.S. Hughes
01.2020 - Current
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Managed over $1.5 million in inventory and 10 employees in 20,000 square-foot warehouse
- Secured new accounts by strategically pursuing leads, generating over $80,000 in revenue monthly
- Increased sales by 73% in one year through effectively training employees, closely monitoring regional and local markets and managing inventories
Senior Inside Sales Representative
R.S. Hughes
01.2019 - 12.2019
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
- Managed over 50 customer call and emails per day.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
Manager Trainee Inside Sales
R.S. Hughes
06.2017 - 12.2018
- Execute high volume of calls daily to introduce and grow business
- Identified, nurture, and close opportunities with both new and existing customers.
- Maintained excellent attendance record, consistently arriving to work on time
- Improved operations through consistent hard work and dedication
Sales Representative
H&M
06.2016 - 05.2018
- Achieved customer service by assessing and evaluating wardrobe solutions
- Awarded 100% for secret shopper the first month of working
- Demonstrated reliability by consistently accepting additional shifts when employee's were absent.
Athletic Marketing Intern
University of Toledo
04.2016
- Created new ideas and promotion giveaways for upcoming events
- Attended different type of events to market the football games and attracting fans to let them know about the prices and times
- Worked with the intern team to incorporate new ways to attract fans to upcoming games and events
Teller
Wells Fargo
04.2015
- Provided exceptional customer service and sales support to over 100 customers per day as well as showing excellent computer software skills
- Adept at managing an accurate cash drawer of $30,000, answering customers' questions and helping customers to solve problems
Education
MBA - Leadership
The University of Toledo
Toledo, OH05.2017
Bachelor of Business Administration - Marketing, Information Systems
University of Toledo
Toledo, OH05.2016
Skills
- Staff Management
- Logistics
- B2B Sales
- Quality Processes
- Recruitment
- Point of sale operation
Additional Information
- AWARDS AND ACCOMPLISHMENTS , Athletic Scholarship - National Letter of Intent Fall 2012-2015 University of Toledo Honor Roll April 2015 University of Toledo Dean's List May 2015
Timeline
Operations Manager
R.S. Hughes
01.2020 - Current
Senior Inside Sales Representative
R.S. Hughes
01.2019 - 12.2019
Manager Trainee Inside Sales
R.S. Hughes
06.2017 - 12.2018
Sales Representative
H&M
06.2016 - 05.2018
Athletic Marketing Intern
University of Toledo
04.2016
Teller
Wells Fargo
04.2015
MBA - Leadership
The University of Toledo
Bachelor of Business Administration - Marketing, Information Systems
University of Toledo
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