Katelyn Olson
Fenwick
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
EVS/Housekeeper
Sparrow Carson Hospital
05.2023 - Current
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Cleaned and disinfected patient exam rooms and common areas to promote sanitary treatment and services environment.
- Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Supported overall patient satisfaction by addressing their housekeeping concerns promptly and professionally.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
Dairy Farm Hand
Rich-Ro Dairy
09.2019 - 06.2023
- Supported efficient milking operations, ensuring timely completion of daily milking schedules and proper handling of milk products.
- Improved overall dairy farm efficiency by streamlining daily tasks and maintaining cleanliness throughout the facility.
- Reported broken or damaged equipment to supervisor for repair or replacement.
- Aided in calf-rearing procedures by providing appropriate nutrition, housing, and medical attention as needed.
- Maintained a high standard of animal welfare by closely monitoring living conditions and promptly addressing any issues that arose.
- Ensured optimal herd performance through diligent observation of animal behavior patterns, identifying signs of illness or injury early on for prompt treatment.
- Observed animals and notified supervisor of signs of illness.
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
- Dipped or bathed animals with appropriate applications to control parasites.
Cashier/Deli Clerk
Hubbarston Market
08.2018 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels..
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Customer Service Representative
Quest Software
08.2016 - 04.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Dairy Farm Hand
Riverview Dairy
06.2013 - 07.2015
- Supported efficient milking operations, ensuring timely completion of daily milking schedules and proper handling of milk products.
- Improved overall dairy farm efficiency by streamlining daily tasks and maintaining cleanliness throughout the facility.
- Reported broken or damaged equipment to supervisor for repair or replacement.
- Aided in calf-rearing procedures by providing appropriate nutrition, housing, and medical attention as needed.
- Maintained a high standard of animal welfare by closely monitoring living conditions and promptly addressing any issues that arose.
- Ensured optimal herd performance through diligent observation of animal behavior patterns, identifying signs of illness or injury early on for prompt treatment.
- Observed animals and notified supervisor of signs of illness.
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
- Dipped or bathed animals with appropriate applications to control parasites.
Education
High School Diploma -
Ionia High School
Ionia, MI05.2013
Skills
- Sanitation protocols
- Maintaining inventory
- Adaptable
- Professional Bedside Manner
- Infection prevention
- CPR Certification
- HIPAA Compliance
Timeline
EVS/Housekeeper
Sparrow Carson Hospital
05.2023 - Current
Dairy Farm Hand
Rich-Ro Dairy
09.2019 - 06.2023
Cashier/Deli Clerk
Hubbarston Market
08.2018 - 09.2019
Customer Service Representative
Quest Software
08.2016 - 04.2018
Dairy Farm Hand
Riverview Dairy
06.2013 - 07.2015
High School Diploma -
Ionia High School
Similar Profiles
Kate BofysilKate Bofysil
Registered Nurse at Sparrow HospitalRegistered Nurse at Sparrow Hospital
Michael WilliamsMichael Williams
Volunteer at Sparrow HospitalVolunteer at Sparrow Hospital
Siahm MohamedSiahm Mohamed
Patient Transporter at Sparrow HospitalPatient Transporter at Sparrow Hospital
Clayton LozonClayton Lozon
CNC Machinist at Standard Machine & ManufacturingCNC Machinist at Standard Machine & Manufacturing
Mikaela MinorMikaela Minor
Cashier at DollaramaCashier at Dollarama