KATELYN ORMSBY
HERMITAGE,TN
Summary
Dedicated and empathetic customer support professional with over 7 years of experience delivering exceptional service in fast-paced environments. Skilled in communication, problem-solving, and leveraging tools like Salesforce to ensure customer satisfaction. Adept at handling non-standard situations with professionalism and urgency, fostering a seamless and positive user experience.
Overview
9
9
years of professional experience
Work History
Sales Support Representative
Coldtub, LLC
09.2022 - 11.2024
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Developed strong rapport with customers by maintaining regular contact through phone calls or emails.
- Managed administrative duties of sales team as required, effectively anticipating and meeting day-to-day operational needs.
- Assisted in developing client proposals that showcased our offerings while also highlighting competitive advantages.
Customer Care Representative
The Habegger Corporation
03.2019 - 07.2022
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Managed high call volume with exceptional professionalism and efficiency.
- Utilized CRM systems to accurately track customer interactions and update account information.
Administrative Assistant
Middle TN Custom Stone & Masonry
05.2016 - 02.2019
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
Associate of Arts - Business Administration
Chattanooga State Community College
Chattanooga, TN06-2015
Skills
- Strong Communication Skills
- CRM Software Expertise
- Proficient in Customer Engagement
- Active Listening
- Adaptable & Highly Organized
- Experienced with Salesforce
- Problem-solving Under Pressure
- Attention To Detail
Timeline
Sales Support Representative
Coldtub, LLC
09.2022 - 11.2024
Customer Care Representative
The Habegger Corporation
03.2019 - 07.2022
Administrative Assistant
Middle TN Custom Stone & Masonry
05.2016 - 02.2019
Associate of Arts - Business Administration
Chattanooga State Community College
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