Katelyn Papierski
San Diego,CA
Summary
Attentive Waitress with superior knowledge of fine dining. Dedicated to providing exceptional dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
16
16
years of professional experience
Work History
Waitress
The Original Fish Company
10.2020 - 12.2023
- Memorized, recited, and promoted nightly specials
- Recommended and paired different wine varietals and other beverages with appetizers and entrees
- Communicated with staff what was needed for an optimum experience
- Successfully managed large table stations while multitasking and helping other servers when possible
- Maintained a professional appearance and positive attitude at all times
Catering Captain/ Waitress/Assistant Cook
Fork In The Road Catering
08.2008 - 07.2022
- Enhanced guest satisfaction by efficiently managing food service in various event settings
- Streamlined detailed catering operations for increased efficiency and client satisfaction
- Effectively communicated with clients to ensure their specific needs and preferences were met
- Managed a team of catering staff to deliver exceptional service
- Successfully problem solved in fast pace situations
Manager/Certified Fitness Instructor
The Bar Method
07.2017 - 03.2020
- Managed and ran the studio
- Trained new staff for professional and quality customer service
- Significantly increased sales and new client sign ups with creative problem solving and marketing
- Motivated clients and increased attendance by over 50%
Art Therapist/Program Aide
Creative Identity
02.2015 - 01.2017
- Created individualized art therapy sessions for adults with disabilities
- Increased emotional expression and self-awareness in patients through various artistic mediums
Waitress/Server Trainer
Walts Wharf
12.2007 - 02.2015
- Attended bi-weekly wine meetings to learn about wine varietals and pairings
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs
- Streamlined order processing for increased efficiency through clear communication with kitchen staff
- Managed high volume of customers during peak hours, maintaining prompt and efficient service
Education
Bachelor of Arts - Art Education
California State University - Long Beach
Long Beach, CA05.2016
Skills
- Dining room Maintenance
- Staff Training
- Display Creation
- Menu Memorization
- Customer Service
- Guest Relations Management
- Order Accuracy
- Wine Knowledge
- Menu Recommendations
- Upselling Techniques
- Food and Beverage Pairings
- Strong multitasking
Timeline
Waitress
The Original Fish Company
10.2020 - 12.2023
Manager/Certified Fitness Instructor
The Bar Method
07.2017 - 03.2020
Art Therapist/Program Aide
Creative Identity
02.2015 - 01.2017
Catering Captain/ Waitress/Assistant Cook
Fork In The Road Catering
08.2008 - 07.2022
Waitress/Server Trainer
Walts Wharf
12.2007 - 02.2015
Bachelor of Arts - Art Education
California State University - Long Beach
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