Katelyn Parsons
Raleigh,NC
Summary
Reliable Seller with expertise in online selling, inventory management and complaint handling. Offering 4+ year background building and managing an online store and marketing textile apparel to prospective customers. Customer-oriented individual dedicated to expertly resolving customer issues and complaints.
Overview
6
6
years of professional experience
Work History
Online Seller
Self Emplyed
Winston-Salem, NC
01.2018 - Current
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Conducted retail arbitrage to build apparel inventory for resale via online platforms.
- Followed current fashion trends closely to determine apparel product desirability.
- Developed and executed online strategies for leads, sales and pricing to generate revenue.
- Created clear, precise and properly detailed product information on reselling platforms.
- Corresponded with online customers to address questions or complaints about products, and shipping methods.
Elderly Caregiver
Ms. Frances Brown
Greensboro, NC
08.2020 - 05.2021
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Maintained clean, safe and well-organized patient environment.
- Assisted client with daily living needs to maintain self-esteem and general wellness.
- Turned and positioned bedbound client to prevent bedsores and maintain comfort levels.
- Entertained, conversed, read aloud, and completed word searches to keep client mentally alert.
- Assisted client with bathing, grooming, dressing and oral hygiene care both in private facilities.
Restaurant Crew Member
Bojangles' Famous Chicken 'n Biscuits
Kernersville, NC
08.2018 - 06.2019
- Assisted other team members to achieve goals.
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Followed food safety protocols and best practices as instructed by training.
- Trained new hires in customer service, food preparation and restaurant procedures.
- Resolved customer complaints to patron satisfaction, resulting in repeat business.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Became familiar with products to answer questions and make suggestions.
- Operated as full-service food provider in Bojangles' establishment by taking orders, preparing meals and collecting payments.
Education
Textiles - Brand Marketing
North Carolina State University
Raleigh, NC05.2025
Associate of Arts - N/a
Forsyth Technical Community College
Winston-salem, NC05.2021
High School Diploma -
Atkins Academic & Tech High School
Winston-salem, NC06.2020
Skills
- Relationship building
- Motor vehicle operation
- Phone orders
- Smartphone operation
- GPS navigation
- Delivery confirmations
- Business transactions
- Multitasking Abilities
Timeline
Elderly Caregiver
Ms. Frances Brown
08.2020 - 05.2021
Restaurant Crew Member
Bojangles' Famous Chicken 'n Biscuits
08.2018 - 06.2019
Online Seller
Self Emplyed
01.2018 - Current
Textiles - Brand Marketing
North Carolina State University
Associate of Arts - N/a
Forsyth Technical Community College
High School Diploma -
Atkins Academic & Tech High School