Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Katelyn Patten

Alvarado,Texas

Summary

As a Chick-fil-A Team Lead, I improved shift efficiency and customer service, shortened new employee onboarding, maintained top food safety standards, and ensured smooth operations during peak hours, boosting customer satisfaction and sales. At Einstein Bagels, I consistently produced high-quality baked goods that met company standards, helping boost customer satisfaction. I streamlined baking processes to reduce waste and improve efficiency, while also training new staff on proper techniques and safety protocols to enhance team performance. I maintained a clean and organized workspace, ensuring the bakery passed all health and safety inspections without issues, and contributed to the development of new product recipes that were well-received by customers.

Overview

1
1
Certification
4
4
years of professional experience

Work History

Baker

Einstein Bagels
Mansfield, TX
08.2025 - 09.2026

- Collaborated with team members to meet daily production targets and customer demand.

- Assisted in training new bakery staff on proper baking techniques and safety procedures.

- Monitored inventory levels and assisted with ordering baking supplies to ensure smooth production flow.

- Maintained cleanliness and organization of the bakery workspace, adhering to food safety and sanitation guidelines.

- Prepared and baked a variety of bagels, breads, and pastries according to company recipes and quality standards.

Team Member/Team Leader

Chick-fil-A
Mansfield, TX
02.2023 - 07.2024
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Operated register to process payments and collect cash payment for order totals.
  • Maintained productive, efficient approach to all tasks.

Education

High School Diploma - undefined

Alvarado High School
Alvarado, TX
05.2025

Skills

  • Complaint resolution
  • Workflow optimization
  • Customer service
  • Organizing work stations
  • Employee training
  • Goal setting
  • Conflict resolution
  • Cash handling
  • Relationship building

Certification

  • ServSafe Food Handlers Certificate (May 2026- May 2028)
  • CPR / First-Aid Certificate (September 2026- September 2028)

Timeline

Baker

Einstein Bagels
08.2025 - 09.2026

Team Member/Team Leader

Chick-fil-A
02.2023 - 07.2024

High School Diploma - undefined

Alvarado High School