Summary
Overview
Work History
Education
Skills
Timeline
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Katelyn Phillips

Las Vegas,NV

Summary

Results-driven Collections Specialist with a proven track record at Mission Lane, excelling in debt collection and customer service. Expert in payment processing and financial analysis, I effectively resolved billing inquiries and enhanced communication strategies, ensuring timely collections and compliance with regulations. Committed to optimizing account management and client satisfaction.

Overview

5
5
years of professional experience

Work History

Collections Specialist

Mission Lane
Allen , TX
04.2023 - 04.2025
  • Managed customer accounts to ensure timely collections and communication.
  • Assisted customers in understanding payment options and resolving billing inquiries.
  • Developed strategies for effectively communicating with delinquent accounts.
  • Processed incoming payments accurately using computerized systems; verified amounts against invoices and statements before posting transactions.

Loan Specialist

Union Bank
Arlington, TX
01.2020 - 02.2025
  • Evaluated loan applications for compliance with lending policies and regulations.
  • Assisted clients in understanding loan products and application processes.
  • Reviewed financial documents to assess creditworthiness and risk levels.
  • Performed periodic audits of existing customer accounts to ensure accuracy of information maintained.

Education

High School Diploma -

Duncanville High School
05-2019

Culinary Academy of Las Vegas

Skills

  • Payment processing
  • Debt collection
  • Account management
  • Financial analysis
  • Regulatory compliance
  • Customer service
  • Data entry

Timeline

Collections Specialist

Mission Lane
04.2023 - 04.2025

Loan Specialist

Union Bank
01.2020 - 02.2025

High School Diploma -

Duncanville High School

Culinary Academy of Las Vegas

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