Katelyn Pritchett
Riverside,AL
Summary
Dynamic public safety dispatcher with a proven ability to manage high-pressure situations while maintaining clear communication. Known for quick decision-making and effective incident management, ensuring timely dispatch and support for emergency responders. Detail-oriented professional with technical support experience. Skilled in problem-solving and efficient workflow coordination. Committed to enhancing client technology experiences through tailored solutions. Results-driven office manager with extensive experience in streamlining operations and enhancing productivity. Strong organizational skills and attention to detail have led to improved workflows and efficient resource allocation within teams.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Sales Team Member
Judd Edwards’s State Farm
Talladega, Alabama
04.2026 - Current
- Assisted clients with insurance policy inquiries and claims processes.
- Collaborated with team members to enhance customer service delivery.
- Managed appointment scheduling for client consultations and follow-ups.
- Negotiated and closed sales contracts for one-time services and long-term customers.
Assistant IT Consultant
Municipal Technology Services LLC
Jacksonville , AL
01.2022 - Current
- Assisted clients in identifying technology needs and recommending suitable solutions.
- Collaborated with team members to implement software updates and system enhancements.
- Configured routers, switches, firewalls and other networking devices.
- Performed regular maintenance tasks such as backups, defragmentation and disk clean-up.
Public Safety Dispatcher
Jacksonville Police Department
Jacksonville, AL
05.2023 - 10.2025
- Monitored emergency calls and prioritized dispatch to appropriate responders.
- Communicated vital information to law enforcement and emergency personnel efficiently.
- Operated radio and computer systems for real-time incident management.
- Maintained accurate records of calls and dispatched units throughout shifts.
- Assisted in training new dispatchers on protocols and systems usage.
- Responded calmly to high-pressure situations while gathering critical information.
- Performed multiple tasks simultaneously while maintaining focus on priority issues.
Office Manager
Pritchett Wrecker Service
Jacksonville , AL
09.2010 - 01.2021
- Managed daily office operations and ensured efficient workflow among staff.
- Coordinated scheduling and calendar management for executive leadership team.
- Oversaw office supply inventory and implemented cost-effective purchasing strategies.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
Education
Jacksonville High School
Jacksonville,AL05-2010
Skills
- Technical support
- Cybersecurity protocols
- Emergency response
- Call prioritization
- Incident management
- Record keeping
- Dispatch coordination
- Stress management
- Problem solving
- Attention to detail
Accomplishments
- Outstanding service award from Jacksonville Police Department
Certification
- Mental Health First Aid Certification
- Microsoft Word/Excel Certifications
- Investigating Bomb Threats and Swatting Hoaxes
- Property and casualty insurance license
- Life and health insurance license
References
References available upon request.
Timeline
Sales Team Member
Judd Edwards’s State Farm
04.2026 - Current
Public Safety Dispatcher
Jacksonville Police Department
05.2023 - 10.2025
Assistant IT Consultant
Municipal Technology Services LLC
01.2022 - Current
Office Manager
Pritchett Wrecker Service
09.2010 - 01.2021
Jacksonville High School