Katelyn Radwan
Insurance Claims Supervisor
Buffalo,NY
Summary
Dedicated insurance professional with over 11 years of experience, seeking a new opportunity within a dynamic organization. Five years of leadership experience focusing on quality investigation, adjustment, and supervision of diverse cases. Blends strategic planning and leadership strengths to establish top-performing claims teams. Trains and mentors adjusters, optimizing compliance with policies, procedures, and applicable laws. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
11
11
years of professional experience
2
2
Certifications
5
5
Licenses
Work History
Insurance Claims Specialist Supervisor
GEICO
06.2023 - 10.2023
- Leveraged prior leadership experience to convert a team of entry-level Claims Service Representatives to Insurance Claims Specialists.
- Monitored and guided newly converted claims associates through diverse liability and coverage investigations.
- Achieved top-quartile results within 3 months of conversion.
Liability Claims Supervisor
GEICO
09.2021 - 06.2023
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
- Determined proper course of action for claims processing involving complex liability and coverage investigations.
- Handled complaints and grievances using negotiating and problem-solving skills.
Claims Service Representative Supervisor
GEICO
01.2019 - 09.2021
- Managed team of 10 claims adjusters in fast-moving work environment to process large volumes of claims.
- Developed and implemented strategies to improve claim processes.
Litigation Claims Examiner
GEICO
06.2018 - 01.2019
- Worked with private investigators and attorneys on preparation of evidence, witness statements and other documentation in preparation for trial.
- Negotiated and resolved complex bodily injury claims.
Bodily Injury Claims Examiner
GEICO
10.2017 - 06.2018
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Maintained contact with claimants and attorneys to determine treatment status.
- Negotiated and settled pre-litigation bodily injury claims.
Liability Claims Adjuster
GEICO
09.2016 - 10.2017
- Reviewed available evidence to determine extent of liability.
- Researched and analyzed policy contracts to verify coverage and ensure proper payment of claims.
Senior Payment Recovery Examiner
GEICO
07.2015 - 09.2016
- Evaluated subrogation potential against uninsured and underinsured tort-feasors, and adverse carriers in the event of liability disputes.
- Gathered evidence and referred files to counsel in preparation for suit.
Internet Claims Service Representative
GEICO
01.2014 - 07.2015
- Worked productively in fast-moving work environment to process large volumes of internet claims.
- Followed up with customers on unresolved issues.
Claims Service Representative
GEICO
07.2012 - 01.2014
- Established loss reports and determined liability without comparative negligence.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Education
Master Of Science In Education - Educational Technology
SUNY Buffalo State
Buffalo, NY12.2014
Bachelor Of Science In Education - Elementary Education
SUNY Buffalo State
Buffalo, NY05.2011
Skills
- Excellent Administrative Abilities
- Teamwork and Collaboration
- Compliance Management
- Coverage Assessments
- Customer Service
- Critical Thinking
- Coverage Determination
- Organizing and Prioritizing Work
- Claims Adjustment
- Decision-Making
- Microsoft Office
- Accident Investigations
- Attention to Detail
- Priority Management
- Complex Problem-Solving
Certification
- Claims Adjuster License - NY, CT, NH, VT, RI
- Legal Principles Claim Specialist - American Educational Institute
- Lean Six Sigma - Yellow Belt
Timeline
Insurance Claims Specialist Supervisor
GEICO
06.2023 - 10.2023
Liability Claims Supervisor
GEICO
09.2021 - 06.2023
Claims Service Representative Supervisor
GEICO
01.2019 - 09.2021
Litigation Claims Examiner
GEICO
06.2018 - 01.2019
Bodily Injury Claims Examiner
GEICO
10.2017 - 06.2018
Liability Claims Adjuster
GEICO
09.2016 - 10.2017
Senior Payment Recovery Examiner
GEICO
07.2015 - 09.2016
Internet Claims Service Representative
GEICO
01.2014 - 07.2015
Claims Service Representative
GEICO
07.2012 - 01.2014
Master Of Science In Education - Educational Technology
SUNY Buffalo State
Bachelor Of Science In Education - Elementary Education
SUNY Buffalo State
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