Katelyn Reid
St Louis Park,MN
Summary
Dynamic event management professional with a proven track record at A'BULAE Wedding & Events, excelling in staff management and client satisfaction. Skilled in event planning, fostering vendor relations, and enhancing team performance. Demonstrated ability to exceed sales goals, with a focus on building strong customer relationships and delivering exceptional event experiences.
Overview
8
8
years of professional experience
Work History
Venue Manager
A'BULAE Wedding & Events
St. Paul, USA
06.2021 - Current
- Plan and coordinate all aspects of events, including table layout, décor, timelines, and catering, ensuring flawless execution and high client satisfaction
- Manage multiple client files simultaneously, providing ongoing updates and support to ensure seamless event execution
- Act as a liaison between clients and venue teams on the event day, ensuring all materials and catering documents are meticulously prepared
- Interview, hire, and manage staff, writing efficient and accurate staffing schedules for event days; coach, train, and set clear expectations to maintain high performance
- Deliver performance reviews and act as a liaison between event staff and management
- Oversee event day operations, ensuring timelines are followed, vendors are coordinated, and catering staff delivers an exceptional experience
- Conduct tours for prospective clients, showcasing event spaces and services, while customizing catering quotes to meet client needs and drive successful bookings
Team Leader
Target
Minneapolis, USA
06.2017 - 06.2021
- Analyzed sales goals and executed daily/weekly plans to achieve department and store targets, ensuring high guest engagement
- Recruited, interviewed, trained, and developed both new and current team members to optimize performance
- Wrote and maintained efficient weekly schedules for the front-end team, ensuring adequate staffing levels for a high volume of guests
- Enhanced store Net Promoter Score (NPS) by fostering a culture of accountability through clear expectations, regular performance coaching, and recognition of critical service and engagement behaviors
- Appointed key holder, entrusted with the responsibility of ensuring team safety and security, while managing the resolution of negative situations
Education
Bachelor of Arts - International Management, Music
Gustavus Adolphus College
St. Peter, MN05.2017
Skills
- Event planning and management
- Staff management
- Effective customer communication
- Relationship building
- Progress monitoring
- Task prioritization
- Vendor relations
Awards
Team Leader Performance Award, Target, One-time award for accountability over the Service & Engagement department in the absence of an Executive Team Lead
References
References available upon request.
Timeline
Venue Manager
A'BULAE Wedding & Events
06.2021 - Current
Team Leader
Target
06.2017 - 06.2021
Bachelor of Arts - International Management, Music
Gustavus Adolphus College
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