Katelyn Romano
Southport,ME
Summary
I am a hard working individual who has worked with a diverse group of people of all different cultures and personalities. I am dedicated to helping others achieve their goals and meet their needs. I am currently in school and hope to obtain a bachelor's degree in social work within the next few years.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Juvenile Program Worker
Long Creek Youth Development Center
12.2022 - Current
- Created safe and positive environment that was conducive to learning and entertaining activities.
- Communicated clearly with program staff and participants through written and digital correspondence.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Detailed all aspects of events and programs in reports that were disseminated to proper personnel.
- Supervised activities and events for large groups.
- Assisted youth with daily tasks to meet their basic needs
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
Sales Associate
The Home Depot Inc
05.2019 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
Paint Mixer
NAPA Auto Parts - Genuine Parts
02.2020 - 06.2020
- Checked incoming orders and organized new stock.
- Maintained [Number]% mixing accuracy by closely weighing materials and ingredients.
- Studied material specifications to accurately mix and prepare product.
- Kept detailed records of equipment problems and reported irregularities to supervisor.
- Accurately measured and blended materials according to specifications.
Cashier
Shaws Star Market
12.2017 - 04.2019
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
Education
No Degree - Liberal Studies With A Focus in Social Work
Southern Maine Community College
South Portland, ME08.2024
High School Diploma -
Portland High School
Portland, ME06.2020
Skills
- Timekeeping and Reporting
- Emotional Development
- Positive Attitude
- Team Building
- Hard Working
- Problem-Solving Skills
- Safety Procedures
- Social Behaviors
- Documentation
- Report Writing
- Good Communication
- Customer Service
- Behavior Redirection
Certification
- Basic Corrections, Maine Criminal Justice Academy - March 14th, 2023
Timeline
Juvenile Program Worker
Long Creek Youth Development Center
12.2022 - Current
Paint Mixer
NAPA Auto Parts - Genuine Parts
02.2020 - 06.2020
Sales Associate
The Home Depot Inc
05.2019 - 11.2022
Cashier
Shaws Star Market
12.2017 - 04.2019
No Degree - Liberal Studies With A Focus in Social Work
Southern Maine Community College
High School Diploma -
Portland High School
- Basic Corrections, Maine Criminal Justice Academy - March 14th, 2023
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