Katelyn Sandoval
San Antonio
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking opportunities to enhance abilities while contributing to company growth.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
2022
2022
years of post-secondary education
Work History
Medical Record Transcriptionist
Physician Life Care Planning
San Antonio
02.2024 - Current
- Transcribed medical records for various physician specialties with high accuracy.
- Reviewed transcripts for clarity and consistency before final submission.
- Utilized transcription software to streamline workflow and improve efficiency.
- Edited documents to ensure adherence to formatting standards and guidelines.
- Managed time effectively to meet tight deadlines in a fast-paced environment.
- Proofread, reviewed and verified dictation for accuracy and quality against established standards.
- Maintained strict confidentiality of transcribed data according to HIPAA regulations and company policy.
- Worked closely with other members of the company to ensure timely completion of transcripts.
- Transcribed documents and maintained high levels of accuracy.
- Corrected errors in spelling, punctuation and grammar without changing meaning of sentences.
- Maintained up-to-date knowledge of transcription guidelines and best practices.
- Collaborated with healthcare professionals to clarify terminology and context.
- Maintained a high typing speed with minimal errors to maximize productivity.
Medical Scribe
ScribeX
Portland
12.2022 - 02.2024
- Recorded patient history and clinical information during physician encounters.
- Assisted in updating electronic health records with accurate data entries.
- Managed physician documentation to ensure compliance with medical standards.
Server
Lion and Rose British Restaurant and Pub
San Antonio
08.2021 - 12.2021
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Provided exceptional service to high volume of daily customers.
Front Desk Associate
LA Fitness
San Antonio
10.2018 - 05.2019
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Managed guest check-in and check-out procedures, reservations and payments.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Verified and collected client payments.
Hostess/Server
Wings N More
Corpus Christi
03.2015 - 01.2018
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Provided exceptional service to high volume of daily customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Sales Associate
Forever 21
Corpus Christi
11.2013 - 10.2014
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
Education
Associate of Science - Nursing
San Antonio College
San Antonio, TXSkills
- Account Review
- Problem Solving
- Teamwork and Collaboration
- Check In and Check Out Procedures
- Warm and Friendly
- Food and Beverage Service
- Service Oriented
- Conflict and Complaint Resolution
- High Energy and Stamina
- High-Volume Dining
- Dining Customer Service
- Team Player
- Point of Sale (POS) System Operations
- Verbal and Written Communication
- Cool Under Pressure
- Transcription accuracy
- Medical terminology
- Document formatting
- HIPAA compliance
- Patient documentation
- Time management
- Collaboration skills
- Attention to detail
- Effective communication
- Critical thinking
- Conflict resolution
- Formatting expertise
- Quality control
- Error correction
- Meeting deadlines consistently
- High accuracy level
- Quality assurance practices
- Patience and concentration
- Proofreading
- Fast typing speed
- Continuous learning attitude
- Strong grammar
- Proofreading proficiency
- Professionalism
- Medical abbreviations understanding
- Grammar knowledge
- Relationship building
- Continuous improvement
- Multitasking
References
- Steven Hernandez, (361) 765-3879, Serving Manager
- Anna Calvetti, (830) 703-9399, LA Fitness Manager
- Santana Gutierrez, (956) 241-6639, Friend
Timeline
Medical Record Transcriptionist
Physician Life Care Planning
02.2024 - Current
Medical Scribe
ScribeX
12.2022 - 02.2024
Server
Lion and Rose British Restaurant and Pub
08.2021 - 12.2021
Front Desk Associate
LA Fitness
10.2018 - 05.2019
Hostess/Server
Wings N More
03.2015 - 01.2018
Sales Associate
Forever 21
11.2013 - 10.2014
Associate of Science - Nursing
San Antonio College