Katelyn Stuart
Collinsville,IL
Summary
Customer service professional with 3 years of experience in fast-paced environments, adept at enhancing operational efficiency and customer satisfaction. Skilled in team coordination and office administration, fostering a supportive atmosphere that drives seamless service delivery. Committed to leveraging communication skills and a positive attitude to contribute to dynamic team settings.
Overview
4
4
years of professional experience
Work History
Call Center Agent & Event Booking Specialist
Slick City Action Park
Fairview Heights, Illinois
03.2026 - Current
- Supported party booking updates and reservation changes through scheduling systems.
- Answered guest calls for Slick City Action Park about attractions, hours, and policies.
- Assisted call center operations during busy Slick City Action Park periods.
- Helped customers with inquiries, issues, and complaints by phone, email, and chat.
Production Associate Support
WorldWide Technology
Edwardsville, IL
08.2025 - 12.2025
- Carefully labeled boxes and high-tech devices in a fast, repetitive manner.
- Organized work area to ensure efficient workflow processes were maintained.
- Established positive relationships with co-workers by demonstrating excellent interpersonal skills.
- Followed procedures, methods and sequence of operations in performing daily tasks.
COUNTER HELP
Panda Express
05.2024 - 06.2025
- Streamlined food service operations, enhancing efficiency and ensuring timely meal delivery for improved customer satisfaction.
- Collaborated with team members to maintain a clean dining environment, fostering a welcoming atmosphere for all guests.
- Streamlined order processing, significantly reducing wait times and improving overall efficiency during peak hours.
- Coordinated with kitchen staff to ensure timely food preparation, providing seamless service and elevated customer feedback.
Food Service Worker
PANTHER DINING
02.2024 - 05.2024
- Serve food to customers and make the line move swiftly.
- Clean tables and make sure items are stacked.
OFFICE ASSISTANT
Collinsville High School
08.2022 - 05.2023
- Make over 100 copies for teachers and staff who need it.
- Load copy machines on the first floor.
- Make sure there are no problems with copy machines.
Education
Some College -
Eastern Illinois University
IL05-2024
HIGH SCHOOL DIPLOMA -
Collinsville High School
IL05-2023
Skills
- Customer service
- Answering questions
- Customer communications
- Call center operations
- Positive attitude
Timeline
Call Center Agent & Event Booking Specialist
Slick City Action Park
03.2026 - Current
Production Associate Support
WorldWide Technology
08.2025 - 12.2025
COUNTER HELP
Panda Express
05.2024 - 06.2025
Food Service Worker
PANTHER DINING
02.2024 - 05.2024
OFFICE ASSISTANT
Collinsville High School
08.2022 - 05.2023
Some College -
Eastern Illinois University
HIGH SCHOOL DIPLOMA -
Collinsville High School