Katelyn Torres

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Answered customer questions about hours, seating, and menu information.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Relayed guest comments or suggestions to manager on duty for further action.
• Rearranged tables and chairs for large parties and retrieved high chairs for children.
• Opened and closed seating sections according to volume of guests.
• Provided patrons with estimated waiting times during peak service hours.

I first started at sonic as a carhop, which was the most base level position at the job. After one year of working there I got my first raise and was promoted to making drinks for every order. The next year we got new management. When the new management came in I ended up getting two more raises and a promotion to Associate manager.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.