Leila Sweet
North Haven,CT
Summary
Dynamic and dedicated professional with a strong background in customer service at Trattoria Dal Forno. Proven ability to enhance guest experiences through effective multitasking and interactive communication skills. Recognized for developing rapport with regular customers and streamlining service during peak hours, ensuring a welcoming atmosphere and efficient operations.
Overview
5
5
years of professional experience
Work History
Hostess
Trattoria Dal Forno
09.2025 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere and efficient flow of service.
- Managed reservation system, coordinating seating arrangements for optimal guest experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collaborated with kitchen and waitstaff to streamline communication during peak hours.
- Developed rapport with regular customers, personalizing their dining experience through attentive service.
Boys High School Basketball Manager
North Haven High School
12.2024 - 03.2025
- Managed equipment inventory, ensuring availability and readiness for all events.
- Established communication channels between coaches and players for effective collaboration.
- Evaluated player performance metrics to inform coaching decisions and improvements.
Basketball Scorekeeper
North Haven Youth Basketball
12.2024 - Current
- Recorded game scores and statistics accurately during youth basketball matches.
- Worked the clock during the games.
Youth Soccer Referee
North Haven Soccer Club
03.2021 - Current
- Enforced game rules consistently to ensure fair play and sportsmanship among youth participants.
- Communicated clearly with teams, parents, and coaches regarding game regulations and expectations.
- Mentored new referees, sharing best practices for officiating youth soccer matches successfully.
Babysitter
01.2021 - Current
- Supervised children's daily activities, ensuring safety and adherence to routines.
- Communicated effectively with parents regarding children's progress and any concerns.
Education
No Degree - Liberal Arts
North Haven High School
North Haven, CT06-2027
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
Timeline
Hostess
Trattoria Dal Forno
09.2025 - Current
Boys High School Basketball Manager
North Haven High School
12.2024 - 03.2025
Basketball Scorekeeper
North Haven Youth Basketball
12.2024 - Current
Youth Soccer Referee
North Haven Soccer Club
03.2021 - Current
Babysitter
01.2021 - Current
No Degree - Liberal Arts
North Haven High School